User guide

EXTENSION NUMBERS, FUNCTIONS AND COMMANDS 265
FUNCTIONS YOU CAN ENTER FROM OUTSIDE PHONES
The following table lists functions that can be entered from outside phones after the auto
attendant answers.
FUNCTIONS YOU CAN ENTER IN COMMAND MODE
The following table lists functions you can enter in command mode from a local extension or an
outside phone. Enter command mode by either pressing # on an analog extension phone, or
*55# on a TalkSwitch IP phone (note: other brands may use *55 Send or *55 Dial). When
prompted, enter the system password + #. You can then enter the command.
*9 Call pick-up of any ringing line.
# on an analog extension
phone, or *55# on a
TalkSwitch IP phone (note:
other brands may use *55
Send or *55 Dial).
Enters command mode.
Keys Function performed
0 (9 in some regions),
1, 2, 3, 4 and 5
Performs the action defined in the auto attendant configuration.
3-digit local extension Rings at the local extension (e.g. 111).
3-digit remote extension Rings at the remote extension (e.g. 211).
3-digit VoIP number Rings the VoIP number (e.g. 250). There are 50 VoIP numbers in a
TalkSwitch VoIP network.
3-digit ring group Rings all the extensions in the ring group (e.g. 301). There are
ten ring groups for the entire system.
61 Causes the system to call you back at the current prompted call
back number, after you hang up.
62 Causes the system to prompt you for your password and then the
new prompted call back number. After you hang up, the system
calls you back.
7 and extension Transfers a caller on hold to another phone system used in
conjunction with TalkSwitch. As soon as the call connects to the
other system, it disconnects from TalkSwitch.
9 (0 in some regions) and
81–88
Accesses a hunt group for call bridge and is protected with the
call bridge password.
80 Accesses call bridge using Same Line Connect. Requires 3–way
calling/conference on the line.
* and mailbox number Dials into a local, remote or general voice mailbox to leave
amessage.
** and mailbox number Accesses voicemail of a local, remote or general voice mailbox.
You can retrieve messages, change greetings, password, etc.
Keys Function performed
00 + # TalkSwitch tell you the Unit ID of the unit you are connected to.
0 and ID number + # Assigns a Unit ID (1 to 4).