User guide
VOIP INFORMATION 245
Before proceeding, ensure you have:
• Connected the TalkSwitch system at each location to a network (page 231).
• Configured local IP addresses (page 232), and public IP addresses if required.
• Configured the router (page 235).
SETTING UP A SERVICE PROVIDER PROFILE
If you are using a TalkSwitch-certified VoIP service provider, visit the support section at http://
global.talkswitch.com to access the service configuration guide for your VoIP service provider.
Otherwise use the procedures in this section.
A service provider profile contains the registration details for connecting to the service
provider’s SIP server.
1. Start the TalkSwitch management software.
2. Select the VoIP Configuration page.
3. Select a Profile (SP 1 to SP 4), which are for configuring service provider profiles.
4. Select the Activate Profile check box.
5. Enter the Profile name. The default profile name is Service provider n (e.g. Service provider 1).
6. If your service provider requires you to register using your private IP address, select the
Disable public IP address substitution check box.
7. If your service provider requires you to set up keep alive messages, and if your router does
not support uPNP, set up keep alive messages.
Keep alive messages maintain the connection from the TalkSwitch unit, through your router,
to the service provider’s SIP server.
a) Select the Enable NAT keep alives check box.