User guide

USING TALKSWITCH 224
Using call back
The call back feature allows you to initiate TalkSwitch to call you at a specified phone number.
This gives you access to the following:
• Call bridge
• Local extensions, remote extensions and ring groups
• Voicemail
• Configuration settings
Using call back involves 3 steps:
1. Call your TalkSwitch phone number to activate call back.
2. Answer and accept call back. TalkSwitch calls you back within 30 seconds.
3. At the auto attendant you can choose to perform call bridge, dial an extension, access and
retrieve voicemail or configure TalkSwitch.
Activating call back
There are two ways to activate call back from your out-of-office location.
Using prompted call back activation
1. Dial a TalkSwitch phone number.
2. Let the line ring until the auto attendant answers.
3. To initiate call back at the current call back number, dial 61 on the telephone keypad, and
then hang up. The system will call you back and then prompt you for your password.
4. To initiate call back at a new call back number, dial 62 on the telephone keypad. The system
will prompt you for your password. Enter your password and the new call back number, and
then hang up. The system will call you back and then prompt you for your password.
Using auto call back activation
1. Dial one of the call back phone numbers that has been configured for auto call
back activation.
2. Let the line ring at least once but no more than three times and hang up before the call
is answered.
3. Within 20 seconds, TalkSwitch calls your auto call back number.
For prompted call back, TalkSwitch always dials the last prompted call back number entered. If
you do not have the auto attendant answer a line, a generic TalkSwitch auto attendant will
answer after 15 rings. You can then dial 6 to access the call back settings.
It is important to remember that all call back settings must be configured to use auto call
back. Please ensure the auto attendant for the line using call back does not answer before
4rings.