User guide

USING TALKSWITCH 222
If you use remote phone notification, you can accept or reject the notification call when
you answer.
•Press # to listen to messages.
•Press * to postpone listening to messages.
MUSIC ON HOLD
TalkSwitch can play music to callers when they are on hold, parked or queued. The music played
is provided by the source you have connected to the music jack or from a sound file (8 KHz,
8 bit, mono, u-law, .wav format) stored on the unit(s). When a sound file is loaded on one of the
TalkSwitch units, it is duplicated to all units on the LAN.
Music on hold and call forwarding to remote extensions
If you are using the telephone company’s 3-Way Calling/Conference service with the same line
connect feature to activate the TalkSwitch call forwarding feature, callers do not hear music on
hold while they are being forwarded to a remote extension. The caller is put on hold by the
telephone company’s central office switch rather than by TalkSwitch, and the caller hears silence
while being transferred.
A system prompt indicates that callers will hear silence while the system is locating their party.
This prompt explains to callers why there is silence for an extended period of time before
connecting to the remote extension. This prompt cannot be disabled.
SWITCHING MODES
Switching modes manually
Use telephone keypad commands at a local extension or at the auto attendant to switch modes.
1. Enter command mode by pressing # on an analog extension phone, or *55# on a TalkSwitch
IP phone (note: other brands may use *55 Send or *55 Dial).
2. Enter the system password, followed by #.
3. Enter one of the following commands:
• 30# to check the current mode.
• 31# to activate Mode 1.
• 32# to activate Mode 2.
• 33# to activate Holiday Mode.
If you have two or more units on a LAN, we recommend that you use a .wav file. If you use an
external audio source, connect it to each TalkSwitch unit. Use 1/8" audio splitters, which are
available at most electronics stores. See Unit back panel on page 4 for more details.
Ensure the TalkSwitch management software is closed during automatic mode switching, or if
an administrator is switching modes remotely. In these cases, the mode cannot switch while
the TalkSwitch management software is open.
Note that the mode can switch while the TalkSwitch management software is open, if you are
switching modes using the software.