User guide

USING TALKSWITCH 221
4. Dial 2 to change greeting options.
This allows you to record a new personal voicemail greeting. The default greeting is: “The
extension you have reached is unavailable at this time. Please leave a message after the tone”.
While recording your greeting or announcement, remember that callers can press * to return
to the auto attendant, if the call came from the auto attendant. When they are done
recording, they can press # for more options. You may want to give your callers these
options for their convenience. In local extension mailbox options, 0 (9 in some regions) can
be configured as an option for additional routing.
5. Dial 3 to change personal options.
• change your current password
• turn the auto date and time stamp on/off
• set up or change pager and remote phone notification
By default, the auto date and time stamp is on. This information is played at the end of each
message. If you have caller ID service, the phone number is displayed with the time
and date.
6. Dial 4 to record your name for the dial-by-name directory.
If you haven’t recorded your name for the directory or if you wish to change the recording,
dial 4. The dial-by-name directory is accessed at the auto attendant according to your
configuration. Callers are directed to enter the first 3 letters of the employee’s last name.
The system finds the exact or closest match and plays the recorded name with the extension
number, giving callers the option to connect to that extension.
7. You can transfer a caller to voicemail by pressing Flash or Recall ** and entering the
mailbox number. From an IP extension, press Transfer or xfer + mailbox + Dial, Send or #.
Recording an announcement on a local extension
An announcement is a recorded message providing information to callers. It can be recorded
using your phone as a voicemail message or loaded as an audio file. The system hangs up after
playing an announcement. Callers have the option of pressing * during an announcement to
return to the auto attendant. Callers can also dial 0 (9 in some regions) to perform other actions
if this is configured in the voicemail options.
You might include in the announcement a mention of the selections a caller may press and leave
a section of silence at the end to give the caller time to make a selection.
To record an announcement, access a voice mailbox and select option 2 to change greeting
options as described in Retrieving messages and accessing a voice mailbox on page 220.
Pager and cell phone notification
When a new message is left in a voice mailbox, it can notify a pager, cell phone or a
remote number.
You can configure the system to notify you for every new message or for only the first new
message received since the last time you accessed new messages.
You must record your name in order for the extension to be included in the dial-by-
name directory.