User guide

USING TALKSWITCH 218
Transferring calls from a remote extension
You can forward calls from a remote extension without using Centrex or 3-way calling services.
Calls can be transferred to any local or remote extension, ring group or voice mailbox. This
feature also applies to VoIP numbers.
1. Press ** to place a call on hold at a remote extension anytime during a conversation. You
hear the same dial tone as at a local extension and have the following three possibilities:
•Press ** to retrieve the call placed on hold.
• Dial any local extension, remote extension, voice mailbox, VoIP location or ring group.
• If the system is configured to perform a blind transfer, the system plays “Call
Transferred — Goodbye.” and then hangs up.
• If the system is configured to allow call screening, determine whether the other
person wants the call, and then press **4 to complete the transfer or **5 to cancel
the transfer and return to the caller.
Screening options for forwarded calls
The screening options for call forwarding are configured in the TalkSwitch software using the
Answered tab in the Remote Extensions page.
Forwarding calls with screening
When play accept/reject prompt is configured in the Answered call cascade option in the Remote
Extensions page, TalkSwitch plays a pre-recorded prompt to callers asking them to hold and
then dials your call forwarding number. When you answer the forwarded call, you hear a prompt
saying: “You have a forwarded call. To accept the call, press #. To reject the call, press *.” If you
reject the call, it is routed according to the call cascade option specified next to If a call is
rejected from this ext.
When play caller’s name first is configured in the Answered call cascade option, TalkSwitch plays
a pre-recorded prompt to callers asking them to record their name at the sound of the tone.
TalkSwitch asks the caller to hold and dials the call forwarding phone number. When you answer
the forwarded call, TalkSwitch plays a pre-recorded prompt saying: “This is call forward, you
have a call from...” and plays the recording of the caller’s name. To accept the forwarded call,
press # on your telephone keypad, re-route the call to its call screening call cascade options by
pressing *.
When either screening option is used, music on hold is enabled and you are not using the 3-way
calling feature (Same Line Connect) to forward calls, the caller hears music while TalkSwitch is
waiting for the remote extension to accept the call.
If a forwarded call is not answered or the line is busy, TalkSwitch performs the following, based
on how the call was originally forwarded:
• If the call was automatically forwarded, it follows the remote extension’s No Answer or Busy
call cascade action.
• If the call was manually forwarded, it follows the remote extension’s No Answer or Busy call
cascade action. This action can be changed to ring the extension back to the person who
performed the transfer.
• If the call was conditionally forwarded, it follows the call cascade action in the No Answer or
Busy for the original extension selected.