User guide

USING TALKSWITCH 217
MODEMS AND TELEPHONE LINE ACCESS
If your modem is attached to TalkSwitch as an extension, you can configure it to access your
telephone lines in one of two ways.
1. Enable direct line access to one of your telephone lines. You don’t have to dial 9 (0 in some
regions) or any other hunt group to access an outside line at the extension where your
modem is connected. Your modem will work the same way it always has. You don’t have to
change your dial-up settings for the modem.
2. If you use a telephone and modem on the same extension, do not enable direct line access.
A TalkSwitch extension with direct line access immediately connects to one of your
telephone lines when you pick up the telephone’s handset, preventing you from accessing
other system features without first pressing Flash or Recall on an analog extension or ** on
a IP extension.
You can have your modem access a specific telephone line using a hunt group.
Change your modem’s dial properties to include the intended hunt group — 9 (0 in some
regions) or 81–88, followed by the letter w, before the dial-up networking phone number
(e.g. 9w789-1234). The letter w after your dial-out access number tells your modem to dial
the access number 9, wait until it detects a dial tone, and then dial your dial-up networking
number.
If your modem has problems dialing out, use a comma (,) to create a 2 second pause instead
of the w (wait for dial tone).
FORWARDING CALLS OUT OF THE OFFICE
Automatic call forwarding
The auto attendant can forward an office call to a remote extension. Use the auto attendant
message to prompt callers to select your remote extension number(s). (e.g. “To speak to John
Smith, dial 211.”)
Manual call forwarding
If you have answered a call at a local extension, you can forward the call to a remote extension.
1. Put the call on hold at the local extension.
2. Dial the remote extension number (e.g. 211) to which you want the call forwarded.
3. Hang up an analog extension or press Transfer or xfer on an IP extension.
The call is handled according to the call cascade options of that remote extension.
Conditional call forwarding
If the auto attendant answers a call and the caller selects an extension or ring group number
that is busy or is not answered, the auto attendant can forward the call to a remote extension.
Conditional call forwarding is configured in the TalkSwitch software using the call cascade’s No
answer or Busy settings for each local extension, remote extension and ring group.
Because TalkSwitch units are digital systems, modem calls will only operate at a maximum
speed of approximately 28 Kbps.