User guide

USING TALKSWITCH 216
A VoIP-enabled TalkSwitch unit is required for teleworkers to use external IP extensions. The
external IP extensions are local extensions, and function like internal IP extensions at
the office.
Example: You have three branch locations (San Francisco, New York, Miami).
Location 1: San Francisco
Twelve VoIP numbers (250–261) are assigned to four VoIP lines.
Location 2: New York
Four VoIP numbers (270–273) are assigned to four VoIP lines.
Location 3: Miami
Four VoIP numbers (280–283) are assigned to four VoIP lines.
If someone in the San Francisco office wants to reach someone in the New York office, they can
dial one of the VoIP numbers associated with New York (270–273). TalkSwitch automatically
finds an available VoIP line and connects to the New York location. The TalkSwitch unit at the
New York location handles the call according to the configuration in the VoIP Numbers page.
USING A STANDARD PHONE CONNECTED IN PARALLEL TO TALKSWITCH
A standard phone connected in parallel (not connected to TalkSwitch but connected to the same
line) with TalkSwitch always rings at least once before TalkSwitch starts ringing its extensions or
the auto attendant answers the call. TalkSwitch uses the first ring to identify the incoming ring
pattern before passing it on to the extensions or the auto attendant (TalkSwitch determines if
the call is a distinctive ring and detects any caller ID information). A parallel phone can
interrupt a telephone call on any of the telephone lines.
Making and receiving calls
Make calls on parallel-connected extensions as if TalkSwitch were not sharing the telephone line
with them.
If you answer on a parallel-connected phone before the auto attendant engages, TalkSwitch
takes no further action. If a call is answered on a parallel-connected phone after the auto
attendant engages, you can turn off the auto attendant message by pressing **0 at one of the
TalkSwitch extensions, or let it time-out on its own, in which case you will hear: ”Good-bye”.
Transferring calls
Calls answered on a parallel-connected phone can be transferred to any TalkSwitch extension or
voice mailbox. To transfer the caller, press **. After you hear 2 beeps, dial the extension and
hang up. You cannot announce a caller to the transferred extension but if you stay on the line,
you are in a conference call state. You can hang up at any time.
If you transfer a call from a parallel-connected phone and then hang up, the extension rings the
number of times specified for that extension. If it is not answered within that number of rings,
the call is handled according to that extension’s call cascade actions.
When a phone in parallel with TalkSwitch is off-hook, you notice that the corresponding line
light flickers to indicate the line is busy. TalkSwitch does not allow extensions to interfere on a
call that has the line in use.
You can change the transfer prefix to *# if the default transfer prefix conflicts with another
device or service. See From home phone tab on page 187.