User guide

TALKSWITCH CONFIGURATION 201
Support
The Troubleshooting > Support command allows you to automatically e-mail log files to
TalkSwitch Customer Support. Only use this command as directed, after receiving a Case ID from
TalkSwitch Customer Support.
Automatically e-mailing log files requires Microsoft Outlook to be configured as your default e-
mail client. Note that the e-mail will only include information related to your
TalkSwitch system.
1. Choose Troubleshooting > Support. The Support window appears.
2. Enter the Case ID supplied by TalkSwitch Customer Support.
If you use a different e-mail client, or don’t have one configured (e.g. you use a web-based e-
mail service like Hotmail) you can manually e-mail the log files. Address the e-mail to
[e-mail]. Enter the Case ID in the Subject line. Attach the .zip file listed in the
Support window.