User guide

TALKSWITCH CONFIGURATION 199
Use a longer time if the auto attendant is misdirecting callers due to echoed digits from cell
phones. For example, calls are misdirected to extension 111. This can happen if the caller
dials a different extension number (e.g. 113), but the telephone network echoes the 1, so
the TalkSwitch unit hears 1113. It captures the first three digits, ignores the 3, and
misdirects the call to extension 111.
4. Select the Line disconnect time. This is how long the CPC signal must last for the TalkSwitch
system to hang up the telephone line. The telephone company sends the CPC or Disconnect
Clear signal when the caller hangs up. Choices range from 100 ms. to 600 ms.
Use a longer time if calls are accidentally disconnected during a conversation. This can occur
if there is a problem with the telephone line. If the line has power fluctuations, or the line
card at the central office is defective, spurious CPC signals can occur that cause the
TalkSwitch unit to hang up.
5. Set the Transmitted flash length to the duration of the Flash sent by the TalkSwitch system
to the telephone company in order to control telephone company services. Choices range
from 250 ms. to 1000 ms.
6. Set the 3-way calling wait time to the minimum interval between dialing the Flash signal and
the telephone number. The 3-Way Calling/Conference service requires this interval to re-
establish dial tone. Choices range from 500 ms. to 5 seconds.
7. To test the ring pattern for incoming calls on telephone lines:
a) Click Ring Pattern Test. The Ring Pattern Test window appears.
b) Click Test Ring Pattern. Call one of the telephone lines. After three rings the Ring
Pattern Information window appears. The time is displayed in milliseconds.