User guide

TALKSWITCH CONFIGURATION 151
a) Click Add/Remove Lines. The Add/Remove Telephone Lines window appears.
b) Select the telephone lines for the hunt group, and then click OK.
c) Change the order of the lines by selecting a line, and then clicking Move Up and
Move Down.
If you set Line type to TalkSwitch VoIP or SPn VoIP Service, VoIP lines are
selected automatically.
Hunting order for outgoing calls
The Hunting order for outgoing calls area allows you to specify how the system will hunt for an
available line within the hunt group.
1. Set the Hunt lines in the following order list. Choices are:
• Order specified above — The system will start with the first line in the hunt group.
• Search lines on same unit first — The system will hunt for lines on the TalkSwitch unit
that the extension is connected to, before hunting on the other units. This minimizes
network traffic between TalkSwitch units.
• Uniform distribution (Circular) — The system will start with the line after the last
hunted line in the hunt group. This way telephone lines are used more evenly for
outbound calls.
For example, the hunt group has lines 1, 2, 3 and 4. The last call with the hunt group
used line 2. The system will first check line 3 for availability.
The circular hunt mode can reduce costs if the line toll increases after utilization
exceeds a threshold. For example, assume each line costs 5¢ per minute for the first 100
minutes, and then costs 10¢ per minute. The circular hunt mode makes it more likely
users will finish the first 100 minutes on each line before the thresholds are exceeded
and higher charges are incurred.
Hunt group busy overflow for outgoing calls
The Hunt group busy overflow for outgoing calls area allows you to select an overflow hunt group.
If the user dials a hunt group, but there are no lines available, the system will play a warning
tone while hunting for a free line in the overflow hunt group. The warning tone indicates the
call may be more expensive or of different quality than expected. The user can then remain on
the line, or hang up and wait for a line to become available in the original hunt group.