User guide

TALKSWITCH CONFIGURATION 148
b) If you selected go to auto attendant, select the auto attendant. You can assign the same
auto attendant to multiple groups, or a different auto attendant to each group.
c) If you selected play announcement, select the announcement.
d) If you selected go to voicemail, select the voice mailbox. You can select a local extension
mailbox, remote extension mailbox, or general voice mailbox.
e) Select when the system will perform call handling. Choices are:
• immediately — The system will immediately perform call handling without using the
ring sequence. The window will disable the Edit button and the other ring
sequence controls.
• after 1 ring to after 9 rings — The system will follow the ring sequence first, and
then perform call handling if no one answers. The window enables the Edit button
and the other ring sequence controls.
Setting up caller ID routing with an extension
A user can set up caller ID routing with their extension, once the call is terminated. For
example, a telemarketer can be added to a group that routes calls directly to an announcement.
1. To add the caller to a group, dial *81 [group number 1–10] #. The system adds the caller
ID entry to the Caller ID lookup list (or CLID matching list in some regions). Future calls will
be routed according to the group.
2. To display the alternate name instead of the caller ID name, dial *810#. The system adds
the caller ID entry to the Caller ID lookup list (or CLID matching list in some regions). Future
calls will display the name from the Replace Caller ID name with box.
3. To delete the caller ID entry from the Caller ID lookup list (or CLID matching list in some
regions), dial *81255#. The system will no longer use the caller ID to route the call or
display the alternate name.