User guide

TALKSWITCH CONFIGURATION 137
4. Set up call handling to route an unanswered call to an auto attendant or voicemail.
a) Select the call handling action. Choices are:
• perform no action — The system continues to ring the extensions. A generic auto
attendant answers after 15 rings. It allows an authorized caller to make
configuration changes, access voicemail or dial extensions.
• go to auto attendant — Plays the selected auto attendant.
• go to voicemail — Accesses the selected voice mailbox.
• play announcement — Plays the selected announcement.
b) If you selected go to auto attendant, select the auto attendant you wish to play in the
selected mode. You can assign the same auto attendant to multiple telephone lines.
Alternatively, if different organizations share the TalkSwitch system, a different auto
attendant can be assigned to each telephone line.
c) If you selected go to voicemail or play announcement, select the voice mailbox. You can
select a local extension mailbox, remote extension mailbox, or general voice mailbox.
d) Select when the system will perform call handling. Choices are:
• immediately — The system will immediately perform call handling without using the
ring sequence. Selecting immediately will disable the Edit button and the other ring
sequence controls.
• after 1 ring to after 9 rings — The system will follow the ring sequence first, and
then perform call handling if no one answers.
Line optimization
For the best call audio quality and volume levels, your TalkSwitch system parameters must be
matched to your telephone lines. The Line Optimization area offers two calibration methods to
match your telephone lines.
The QUICK method finds a match for each phone line from a set of standard values. It provides a
good match under typical phone line conditions. This method can be used without taking your
TalkSwitch system out of service.
The OPTIMIZED method measures each phone line and creates custom parameters for the closest
match. This method requires that your PC be connected on the same LAN as your TalkSwitch
unit(s), and requires that your TalkSwitch system be out of service during the optimization process.
Both methods are described in detail in the Calibrate Lines window.
You should calibrate the lines:
• after adding or changing a telephone line.
• after connecting a line to equipment other than a telephone company line.
• if poor audio performance is encountered.