User guide

TALKSWITCH CONFIGURATION 118
6. If you have the 3-Way Calling/Conference service from the telephone company, you can
select the Use same line connect checkbox. The same line connect feature will direct the
telephone company to put the caller on hold, and will then use the same line to try the
remote extension. Because the same line is used, the hunt group setting from Step 4
is ignored.
If you do not select the Use same line connect checkbox, the TalkSwitch unit will put the
caller on hold, and then use a second line to try the remote extension. The second line will
be from the hunt group selected in Step 4.
If you enable the same line connect feature, the user at the remote extension will not be
able to transfer the call to another extension.
When the same line connect feature is in use, the caller hears silence while they are on hold.
This is because the caller is on hold at the telephone company and not at the TalkSwitch
unit. If you want the caller to hear music on hold while their call is being forwarded to the
remote extension, do not use the same line connect feature.
The same line connect feature is not compatible with some telephone company lines.
An administrator can change the Use same line connect setting by phone. Enter command
mode by either pressing # on an analog extension phone, or *55# on a TalkSwitch IP phone
(note: other brands may use *55 Send or *55 Dial). Dial the system password + #, the
remote extension number, and then 9800#
to turn off same line connect, or 9801# to turn
on same line connect.
7. Set the type of transfer performed by users at remote extensions. This affects transfers to
local extensions, ring groups, and VoIP numbers within a TalkSwitch VoIP network. Transfers
to other remote extensions are always blind transfers. See To remote extension tab on
page 184.
a) Choose Options > Transfer Preferences. The Transfer Preferences window appears.
b) Select the To Remote Extension tab.
• To allow screened transfers, select Allow screening of calls.
• To allow blind transfers, select Perform a blind transfer. This is the default selection.