The owner friendly™ phone system for small business TalkSwitch User Guide Release 6.
Copyright Information © 2009 TalkSwitch, a division of Centrepoint Technologies Inc. All rights reserved. TalkSwitch®, the TalkSwitch logo, Concero®, answers with intelligence®, owner friendly™, seller friendly™, vendor friendly™ and channel friendly™ are registered trademarks or trademarks of Centrepoint Technologies Inc. All other trademarks are the property of their respective owners.
TA BLE OF CO NTENTS PREFACE TalkSwitch usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XIV What’s in this guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XIV What you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 1 — Check current version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Step 2 — Download new software and firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Step 3 — Updating the firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 System time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Date & time . . . . . . . . . . . . . . . . . . . . . . . . . . .
TalkSwitch TS-850i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Polycom or Grandstream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Counterpath or other IP phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Direct line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the TalkSwitch IP phone as an external IP extension . . . . . . . . . . . . . . . . . . . . . . . 94 If registration does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Further configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Adding TalkSwitch TS-850i IP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote extensions and telephone company services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Activate ring group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 About call cascades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Activate hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Hunt group line assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Hunting order for outgoing calls . . . . . . . . . . . . . . . . . . . . .
Retrieve Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Tools menu. . . . . . . . . . . . . . . . . . . . . . .
Without the auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Using an analog extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Placing an intercom call . . . . . . . . . . . . . . . . . . . . . . . . . .
Two TalkSwitch local extensions and one outside caller. . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Two outside callers and one local extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 TalkSwitch phone programmable key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Using VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Confirming network capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Configuring IP addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Starting the TalkSwitch management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Setting the system IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The auto attendant is transferring calls to the wrong extension. . . . . . . . . . . . . . . . . . . . . 256 The auto attendant answers calls, but does not transfer them to the extensions . . . . . . . 256 Calls are going to my phone company voicemail instead of being answered by TalkSwitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 How do I access my voicemail remotely? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Services and systems using Flash or Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Services using Ringback Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Services using line reversals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 Appendix C: TalkSwitch and Power Interruptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PRE FACE Thank you for purchasing the TalkSwitch phone system. Please read this section before you start installing the product. TALKSWITCH USAGE The TalkSwitch unit (part number CT.TS001.1) you have purchased is designed and supplied to meet the technical standards for use in specific countries and for connection to the major telephone service providers in those countries. It is subject to regulatory certification and compliances as detailed in the appendices.
WHAT YOU SHOULD KNOW While TalkSwitch is customer installable, certain skills are required if you need to route cables or to configure a network. The following points will help you determine the required skills: • Configuring the TalkSwitch system using the TalkSwitch management software can be performed by anyone with basic computer skills once the system is physically installed with proper networking equipment configurations (if two or more units are networked on a LAN).
IMPORTANT INFORMATION Electrical shock Do not open the enclosure, except as instructed to install an upgrade kit. When installing an upgrade kit, disconnect the power adapter before removing the enclosure cover, and replace the cover before reconnecting the power adapter. Do not expose the TalkSwitch to any liquids; that can pose a risk of electrical shock. Power and lightning surge protection Surge protection devices are recommended to protect TalkSwitch in areas subject to lightning or power surges.
External audio source isolation We recommend that any external audio source be connected to the TalkSwitch unit using an approved Line Isolation Unit (e.g. A-Tick ( ) approved in AU).
GUIDE CONVENTIONS The TalkSwitch User Guide uses the following text elements and icons as visual aids, making the manual more accessible. Text elements Italic Italicized text highlights labels within windows, references within the document, and references to other TalkSwitch documents. Bold Bolded text highlights window names, button names, menu commands, links, telephone keys, and text you are asked to type.
CHAPTER 1 Ch ap te r 1 : Ta lk Sw itch I nstal la tio n TA L K SW ITCH I NSTA LLA TIO N TALKSWITCH PACKAGE CONTENTS TalkSwitch units (part number CT.TS001.1) ship with everything you need to get started. A power adapter, cables, management software CD and documentation comes with every unit. Refer to the TalkSwitch Start Guide included with the unit to verify you have everything you need. The package for VoIP-enabled units also contains a VoIP Network Configuration Guide.
UNIT FRONT PANEL The front panel consists of a power button, four line lights, and the power/data light. Figure 1: Front panel Light Line 1 to Line 4 State On Flickering Pulsing slowly Pulsing quickly Power/Data On Flickering Pulsing slowly Description Line is in use. Line is ringing. Line caller is on hold. Line is engaged by a device that is sharing the line with TalkSwitch. TalkSwitch is powered on. The TalkSwitch unit is exchanging data with the computer via USB.
Line 1 and 3 lights, then Line 2 and 4 lights flashing alternately The firmware and prompts have been updated, and the TalkSwitch unit needs to reboot. 1. Choose Tools > Reboot TalkSwitch or, on the front panel, turn the power button off and back on. Line 2 and 3 lights flashing simultaneously File system error. The stored greetings, music on hold, and voicemail messages may have exceeded the memory capacity of the TalkSwitch unit. 1. Choose Tools > Memory Usage. The Memory Usage window appears. 2.
UNIT BACK PANEL Figure 2: TalkSwitch 240vs, 244vs and 248vs Figure 3: TalkSwitch 280vs, 284vs and 288vs Figure 4: TalkSwitch 480vs, 484vs and 488vs Figure 5: TalkSwitch 840vs, 844vs and 848vs The PF box between E4 and L1 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, extension jack E4 is able to receive and make calls on Line 1. Note: not applicable in Australia.
Port Purpose MUSIC The music connector is a 1/8” (3.5mm) mono phono jack used as an audio input for music on hold. PA The PA (public address) connector is a 1/8” (3.5mm) mono phono jack used as an audio output for overhead paging, voicemail screening and music on hold. LAN The LAN connector is an RJ-45 jack used for connection to a PC, connection of IP extensions, connection of VoIP lines, and unit-unit networking. There are three green LEDs on the right of the LAN port.
If you prefer to use Windows Explorer or if the install process does not launch automatically: 1. Double-click the My Computer icon. 2. Double-click the CD-ROM/DVD drive. 3. Double-click the Startscreen.exe icon and follow the instructions. After you click the Finish button, you will see the TalkSwitch icon on your desktop. This means you have successfully installed the TalkSwitch management software.
Alternatively, you can check the versions you are running once the system is connected by following the three steps below. Step 1 — Check current version To identify the appropriate update file, you must determine your TalkSwitch software and firmware versions. To find your TalkSwitch software version number, choose Help > About TalkSwitch Management Software. Write down the software number. Go to the support section of the TalkSwitch website at http:// global.talkswitch.com.
Step 3 — Updating the firmware The last step is to update the firmware. Make sure your TalkSwitch is connected to your PC. 1. Open the TalkSwitch management software. 2. Choose Tools > Update Firmware. The update time varies depending on the connection type, how many files are needed and how many units are updated. On average the process takes between 1 and 5 minutes. The LED lights on the TalkSwitch front panel show diagnostic indicators for the update. See What the flashing lights mean on page 2.
SELECT LOCATION FOR INSTALLATION Select a suitable location for installation of TalkSwitch. TalkSwitch can be installed on a desktop or mounted on a wall. It can be installed in a office or communications or utility room. Choose a location that meets the following requirements: • Ambient temperature between 0–35°C. • Away from heat sources and direct sun light. • Avoid rooms with excessive humidity or dust. • Within 1.5m of a power socket.
CONNECT TALKSWITCH TO A NETWORK OR A PC Connect the AC adapter provided with TalkSwitch from an electrical outlet to the TalkSwitch unit. Never use a power adapter other than the one that came in the TalkSwitch package. To configure the TalkSwitch unit, connect the unit via ethernet, USB or Internet to the PC with the TalkSwitch management software installed. The computer connection is only needed to change the configuration settings. It can remain disconnected at other times.
Internet connection An Ethernet cable is supplied with specific unit models. The top LED on the back panel beside the LAN port indicates a connection has been established with a switch or hub. 1. Connect the TalkSwitch unit to your hub or switch using the supplied Ethernet cable. 2. To support remote management over IP, map the TCP/IP 9393 port from your firewall to TalkSwitch. Please refer to the manual for your router/firewall to activate port forwarding.
Connecting a single-line analog phone This is the basic, simple set-up. All functionality including transferring calls, forwarding calls and voicemail, is handled by the unit. Even the most basic of phones, once connected, will inherit these functions. Each phone is connected to an extension jack. Calls on extension 111 ring the phone connected to jack E1. Calls on extension 112 ring the phone connected to jack E2 and so on.
If your two-line phone does not have separate jacks, you can use a splitter to join the two lines as shown in Figure 9. Figure 9: Two-line phone on splitter A four-line phone can use two splitters to join the four lines as shown in Figure 10. Figure 10: Four-line phone on two splitters Connecting an IP phone Plug the IP phone into your switch/hub and configure it as described in Adding IP phones on page 81. If you are using an unsupported IP phone, refer to its user guide for configuration instructions.
Connecting a fax machine If you are connecting a fax machine to a TalkSwitch unit, plug it into an extension jack. TalkSwitch provides you with three options to configure your fax machine. Choose the best option for your office. Option 1 — Dedicated fax line You may already have an incoming dedicated fax line. You can leave this line directly connected to your fax machine. Connect the remaining telephone lines to your unit.
Option 3 — Automatic fax detection via the auto attendant The auto attendant can detect incoming fax calls and route them accordingly. To enable this, an auto attendant must answer all incoming calls. It will listen for a fax tone (CNG) to determine if the call is an incoming fax. If so, the call is routed to the fax machine. You must create an auto attendant to use this method. Figure 13: Automatic fax detection via auto attendant Advantages: Calls are automatically handled for you.
Disadvantages: Extra dedicated equipment must be connected and running constantly. A separate sound source is required for each unit. 1. Connect the audio source via its headphone output to the MUSIC jack. Use a cable with a 1/8" (3.5 mm) mono phono connector. 2. If your system has multiple TalkSwitch units, either use a different audio source for each unit, or use a splitter to connect the one audio source to each unit. Internal audio file You can load an audio .wav file into the TalkSwitch unit.
It is important that you place the IP extensions on the same subnet as TalkSwitch. For example, if your TalkSwitch unit has the IP address 192.168.1.200, your IP extensions should use IP addresses in the range 192.168.1.xxx that do not conflict with other IP addresses.
Unit ID 1 Unit ID 2 Unit ID 3 Unit ID 4 Local extensions (analog/IP) 111–118 121–128 131–138 141–148 Local extensions (IP only) 151–158 161–168 171–178 181–188 Remote extensions 210–219 220–229 230–239 240–249 Local mailboxes 111–118 151–158 121–128 161–168 131–138 171–178 141–148 181–188 Remote mailboxes 210–219 220–229 230–239 240–249 General mailboxes 410–419 420–429 430–439 440–449 Keep track of the lines and extensions To keep track of the extensions and telephone line
Special considerations when connecting multiple units to a LAN Multiple TalkSwitch units on a LAN will function as a single phone system. Some features are expanded as you add units, and other features are not. As you add more units, the number of telephone lines, local extensions, VoIP lines, remote extensions and voice mailboxes will increase.
2. Ensure the Total Unit Time has increased in the Mailbox Data window. See Memory Usage on page 178. Figure 16: Memory card slot UPGRADING TALKSWITCH UNITS As your business grows, your TalkSwitch unit(s) may need upgrading. You have the option of upgrading your units to VoIP, as well as adding telephone lines and extension jacks. The upgrade kit consists of a top board you add to your existing TalkSwitch unit, as well as a guide containing detailed, step-by-step instructions for the upgrade procedure.
ENABLING LICENSED ADD-ONS It is possible to enable the following features on your TalkSwitch: • Attendant Console software • Call Reporting software • Extended Warranties (available in Canada and US only) For instructions on enabling TalkSwitch licensed add-ons, see Licensed Add-Ons on page 56. VERIFYING THE CONNECTIONS If you are having problems, they could be due to loose cables. Check the following: 1.
CHAPTER 2 Ch ap te r 2 : Ta lk Sw itch Co n fi g u ra ti o n TA LKSW ITCH CO NFIGURATION INTRODUCTION This chapter contains detailed information about all the features in the TalkSwitch management software, with step-by-step instructions on how to customize these features to best suit your needs. STARTING THE TALKSWITCH MANAGEMENT SOFTWARE When a unit is being configured, it is locked to prevent other computers or persons using a phone from configuring changes at the same time.
3. Double-click the TalkSwitch icon on your desktop to open the TalkSwitch management software. You can also click Start > Programs > TalkSwitch 6.12 > TalkSwitch Configuration 6.12. The Configuration Selection page appears, and the software attempts to detect your TalkSwitch unit. 4. Select your language. You can select English, Français or Español. 5. Once the software detects your TalkSwitch unit, click Configure Auto-Detected TalkSwitch System.
a) Click Open a Configuration File or Template. The Open File or Template window appears. b) Click Open a File. The Configuration File window appears. c) Browse to the .tsd file, and then click Open. The software opens the configuration file.
ABOUT The About page displays and allows you to change system information. 1. Select the About page. The System Information area shows: • The current time and date programmed into the TalkSwitch system. Clicking the System time link displays the TalkSwitch Date and Time Properties window. It allows you to change the date, time, time zone, and NTP server programmed into the TalkSwitch system. See System time on page 31. • The current mode.
• The model numbers of the TalkSwitch units in the TalkSwitch system. Clicking the My TalkSwitch system link displays the Talkswitch Network window. It shows the MAC address, IP address, model number, firmware version, and length of operation for each TalkSwitch unit. To identify a TalkSwitch unit, click the Identify button. The Identify button will change to a Stop button. All the lights on the front panel will start flashing. Click the Stop button to end the flashing.
1. Select the Administration page. Note: The Region Selection area is only displayed in certain regions. Depending on the region, an operator may be dialed using 9 or 0. Administration The Administration area allows you to set up the system name and system password. CAUTION: Use a system password, otherwise the system will be vulnerable to configuration changes, misuse and/or lock-out by callers or users.
Language The Language area displays the language loaded into the TalkSwitch system, and allows you to load and remove language files. 1. To change the language files loaded into the TalkSwitch system, click Edit. The Language File Management window appears, listing loaded language files. a) To load a language file, click Add, and then select the language file. b) To remove a language file, select the language, and then click Remove. 2.
SCHEDULING A mode is a period of time when the TalkSwitch system uses a particular call handling setup for incoming calls. Mode 1 is typically office hours, and Mode 2 is typically evening and weekend hours. Holiday Mode is when your office is closed for a statutory holiday or shutdown. The TalkSwitch system can use a different call handling setup for each mode, and can automatically change mode with the time of day, day of week and on holidays.
c) Click Settings. The Holiday Settings window appears. The calendar shows the current date in green. d) Select your country in the Populate calendar with holidays observed in list, and then click Populate. The calendar will show your country’s statutory holidays in grey. e) Using the calendar, select the month and then click the date of the holiday. The date is added to the Selected Dates area, and the calendar will show the date in blue. Click the date again to remove it.
You can also change the mode by phone. 1. Ensure the TalkSwitch management software is closed. 2. Pick up a local extension, or remotely call the TalkSwitch system. 3. Enter command mode by either pressing # on an analog extension phone, or *55# on a TalkSwitch IP phone (note: other brands may use *55 Send or *55 Dial). 4. Enter the system password, followed by #. 5. Enter one of the following commands: • 30 + # to hear the current mode. • 31 + # to enable Mode 1. • 32 + # to enable Mode 2.
1. Click Adjust. You can also choose Options > Set Date & Time. The TalkSwitch Date and Time Properties window appears. Date & time The Date & Time area allows you to set the date and time programmed into the TalkSwitch system. 1. Select the month and date for the TalkSwitch system. 2. Set the time for the TalkSwitch system. Time zone The Time Zone area allows you to set the time zone for the TalkSwitch system, and whether daylight savings time is used in your region. 1.
1. Select the NTP Server tab. 2. Enter the NTP server.
IP CONFIGURATION The IP Configuration page allows you to set up the TalkSwitch system for Internet communications. The Internet can be used for external IP extensions, a TalkSwitch VoIP network, a subscription to a VoIP service, and remote configuration. 1. Select the IP Configuration page. System IP settings The System IP Settings area shows IP addresses. By default, Obtain IP and DNS information automatically is selected and the area shows IP addresses from the router. 1.
TalkSwitch proxy If your TalkSwitch system has multiple TalkSwitch units, the TalkSwitch Proxy area displays and allows you to change the unit acting as local proxy. The local proxy handles Internet communications for the TalkSwitch system. It establishes connections across the Internet, and then routes Internet data to and from each TalkSwitch unit. The lowest numbered TalkSwitch unit acts as local proxy by default. The router must map the SIP, TFTP and HTTP ports to the local proxy.
If your router does not support DDNS, download one of the applications specified on www.dyndns.com. To update the DNS servers, the application needs to run on a PC connected to the same LAN as the TalkSwitch system. 3. If you selected Static public IP address, enter the Current public IP address from your ISP. Leave the Fully qualified domain name box blank.
2. To access the router configuration: a) Click the link containing the IP address of the gateway. The default browser starts, and prompts you for the router’s user name and password. b) Enter the router’s user name and password. The browser shows a setup screen. c) Navigate to the screen used to set up port forwarding. See your router documentation. d) Set up port forwarding using the information from the Manual Port Mapping window. See your router documentation for instructions on how to map ports.
If required, you can map different ports. In this case enter the first port in the Starting RTP port box of the VoIP Settings window. 4. If you are setting up external IP extensions, map port 69 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 69 allows the TalkSwitch system to configure external IP extensions. 5. If you are setting up TalkSwitch IP phones as external IP extensions, map port 8484 (Type: TCP) to the TalkSwitch unit acting as local proxy.
On-hold settings The On-hold Settings area allows you to select the sound to play while the caller is on hold. 1. Select the sound to play while the caller is on hold. Choices are: • Play “double beep” tones — Plays a “beep beep” sound. • Play music whose source is connected to the MUSIC jack — Plays music from a CD player connected to the MUSIC jack. See Setting up music on hold on page 15. • Play music from file loaded on TalkSwitch — Plays the .wav file loaded into the TalkSwitch system. 2.
Transfer settings The Transfer Settings area allows you to select the sound to play while the caller is being transferred from an auto attendant or to another extension. 1. Select the sound to play while the caller is being transferred. Choices are: • Music — Plays music on hold as configured in the On-Hold Settings area. • Ringback — Plays the ringback tone, which is the normal sound heard when the other person’s phone is ringing. Deleting a music on hold file You can delete a music on hold file.
1. Select the Email Service page. Email notification settings The Email Notification Settings area allows you to add up to 255 e-mail addresses. 1. Select a slot for the e-mail address. 2. Enter the recipient’s Full name. 3. Enter the recipient’s Email address. 4. Select the Notification option. Choices include: • Include voice message as attachment — Attaches the voicemail message to the e-mail as a .wav file.
TalkSwitch Voicemail Management Save message Delete message ____________ ______________ Note: It may take up to 2 minutes for the message to be saved/ deleted from your mailbox. • Email notification only (full length) — Does not attach the voicemail message to the email, but includes full details about the contents of the voice mailbox.
Import an email list The Import an Email List area allows you to import e-mail addresses from a .csv file. Each entry in the file must be formatted as follows: name,e-mail address. For example: John Doe,john.doe@email.com Jane Doe,jane.doe@email.com 1. Click Select File. The Import an Email List window appears. 2. Select the .csv file, and then click Open.
Deleting the voicemail message will remove it from the TalkSwitch unit. Saving the voicemail message will change its status from “new” to “saved”. A voicemail message that is saved will no longer activate the new message indicator on the user’s extension. 5. Enter the name of the Incoming mail server (POP3). The name will automatically appear in the My Outgoing Server (SMTP) Requires Authentication area. 6.
iv) Enter the Password of the account from the incoming server. The password will automatically appear in the Incoming Server Authentication area. Outgoing server port numbers The Server Port Numbers area allows you to enter a port number for the outgoing server. This is only required if the standard default port number cannot be used. 1. The default Outgoing mail server (SMTP) port is 25. If required, enter a different port number ranging from 0 to 65535.
Testing the e-mail server settings 1. Click Test Account Settings. A window appears, prompting you to save the configuration. 2. Click Save. The system saves the configuration, then the Test Account Settings window appears. 3. Enter an e-mail address in the Test email address box, and then click Start. The following window shows a successful result, with each task completed. If a task fails, the TalkSwitch system is not able to send e-mail messages.
Managing voicemail messages If the Notification option is set to Include voice message as attachment, the recipient can play, save or delete the voicemail message. 1. To play the voicemail message, the recipient double-clicks the attachment. The default .wav player opens the voicemail message. 2. To save the voicemail message, the recipient clicks Save message. The e-mail program creates a new e-mail message with the To and Subject fields completed. The recipient sends this e-mail message.
VOIP CONFIGURATION The VoIP Configuration page allows you to set up the TalkSwitch profile for the SIP server or a SIP client, and up to four service provider profiles. You can also view registrar entries, view registration status, set codec options, and reserve VoIP lines for specific setups. The VoIP Configuration page is only present with a VoIP-enabled TalkSwitch unit. The layout of the page depends on whether you are configuring a TalkSwitch profile or a service provider profile.
Provisioning details TalkSwitch SIP server 1. Select the This TalkSwitch location is the proxy/registrar checkbox. The page enables the View Registrar Entries button. See Viewing registrar entries on page 53. 2. If the SIP server requires a non-default SIP server registration interval, SIP signalling port, or starting RTP port, enter the new values. See VoIP Trunking on page 188. 3. Ensure your router is set up to perform port forwarding for the SIP signalling and RTP ports.
Line reservation By default, all TalkSwitch VoIP lines are available for external IP extensions, TalkSwitch VoIP network calls, and/or service provider calls on a first-come first-served basis. You can also reserve VoIP lines for a specific use. For example, you could set aside two lines for external IP extensions. Reserving VoIP lines guarantees resources for a specific network. Sharing VoIP lines uses them most efficiently.
2. Select a Profile (SP 1 to SP 4). Activate profile You can set up a service provider profile automatically or manually. Automatic configuration 1. Select the Activate Profile checkbox. 2. The Service Provider menu offers a list of TalkSwitch certified VoIP service providers. If your service provider appears in the menu, click on the name. The name is then displayed in the Service Provider field.
3. Click the Update configuration button. The essential settings for communication with the service provider’s registration servier will be completed automatically. 4. If you want to customize other aspects of your VoIP lines, you may do so in the System VoIP Options area. See System VoIP options on page 49. Account-specific and number-specific settings are not automatically configured. These must be entered on the VoIP Numbers page. Manual configuration 1. Select the Activate Profile checkbox. 2.
• Simple ping — A standard ping message that works with all SIP servers. • Nortel ping — A ping message that works with Nortel SIP servers (e.g. Nortel MCS 5200). c) If necessary, change the ping frequency. The default setting is 45 seconds. 6. You can specify which codecs to use by clicking the Codec options button. See Setting codec options on page 55. Provisioning details Enter the IP addresses or FQDNs, as provided by the service provider, into the following boxes.
Viewing registration status Clicking the View All Registrations button shows a window with a list of VoIP numbers, their registration status, and the number of seconds until their registrations with the SIP server will expire. This confirms the TalkSwitch system is registered with a SIP server. 1. Click View All Registrations. The Registration status window appears. 2. Choose All Registered Numbers or an active profile. • Client lists the VoIP numbers set up within the TalkSwitch units.
Setting codec options A codec is a method of compressing and decompressing audio signals for communication across a network. TalkSwitch supports the G.729, G.726 and G.711 (µ-law or A-law) codecs for VoIP calls. If your service provider or equipment requires specific codecs for VoIP or Fax over IP calls, you can restrict TalkSwitch to use the required codec. The Codec Options window allows you to select the codecs your system can use, specify the preferred codec, and clear the unsupported codecs.
LICENSED ADD-ONS Attendant Console allows users to monitor telephone lines, VoIP lines and extensions, and to perform call handling on a PC. Call Reporting polls the call detail record (CDR) output from the TalkSwitch unit, and writes the information to a database file. It then reads the database file, and generates reports. An extended warranty covering TalkSwitch units is available in the United States and Canada.
LOCAL EXTENSIONS/FAX A local extension can either be an analog extension or an IP extension. An analog extension is a device (standard phone, cordless phone, fax machine or modem) connected to an extension jack on the TalkSwitch unit. An IP extension can be internal or external. An internal IP extension is an IP phone connected through the LAN to the TalkSwitch unit. An external IP extension is an IP phone located outside the office. It is connected to the TalkSwitch system through the Internet.
2. Select the Extension tab. Activate extension The Activate Extension area allows you to enter information about the user and the extension. If you connected a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone to the LAN and used it to select an extension number, the Extension type and Type of phone for that extension will be complete. In this case, you will enter the First name and Last name, and will select the System prompt language. 1. Select the extension number. 2.
We strongly recommend you only use supported IP phones. However, if you have an unsupported IP phone, you can select Other IP phone. Other IP phones that support the G.711 codec (µ-law or A-law) may work with the system, but some features may not work. As TalkSwitch cannot enable special features, or customization of these IP phones, further configuration will be limited to the programmable options on the phone itself. 6.
2. If you set Location to External, select the Time zone that matches the location of the IP phone. 3. Use one of the procedures below to identify the IP phone, depending on the make and model. TalkSwitch TS-550i, TS-480i, TS350i, TS-9133i or TS-9112i 1. Set the MAC address of the phone: • The MAC address will be complete, if you connected a phone to the LAN and used it to select the extension number. See Connecting the TalkSwitch IP phone to the network on page 85.
TalkSwitch TS-850i 1. Set the MAC address of the phone. • You can select the MAC address from a list of automatically-detected bases connected to your LAN. To use the MAC Selection window: i) Click Select. A MAC Selection window appears. Detected MAC addresses lists the MAC addresses of bases connected to the LAN. A base can accommodate up to eight handsets. If a handset has already been assigned to an extension, Ext Assignment shows the extension number, first name and last name.
Example: You have a fax machine connected to the local extension and don‘t want to reprogram the speed dial numbers with hunt group numbers. Enable direct line access and select the hunt group. As soon as the fax goes off-hook, it finds an available line within the line hunt group. 1. Click Additional Settings. The Additional Settings window appears. 2. Select the Direct Line Access tab. 3. Select the Use direct line access on checkbox. The window enables the list of line hunt groups. 4.
Hotline access The Hotline Access area allows you to select the resource that the extension will connect to. This restricts the extension to one special task, and you cannot use the extension for any other purpose. An analog phone, TS-350i or TS-550i IP phone will automatically connect to the resource when you lift the handset, or press the speaker or headset button. A TS-9133i will connect to the resource when you press the top programmable function key.
Hunt group permissions The Hunt Group Permissions area allows you to select the hunt groups that the extension can use. You can restrict an extension’s access to specific hunt groups. Each extension has access to all hunt groups by default. 1. Click Additional Settings. The Additional Settings window appears. 2. Select the Hunt Group Permissions tab. 3. Set the checkboxes in the Hunt Group Permissions area to control access to the hunt groups.
Caller ID settings The Caller ID Settings area allows you to select the phone number that will appear on the other phone when the local extension is used to make a VoIP call. 1. Click Additional Settings. The Additional Settings window appears. 2. Select the Caller ID Settings tab. 3. Set the Phone number used for TalkSwitch VoIP caller ID list to the phone number that should be displayed during a call on the TalkSwitch VoIP network. 4.
Entering the call cascade First, a call enters the extension’s call cascade. This occurs when: • The caller dials the extension. • The caller selects an auto attendant option that transfers the call to the extension. • The caller leaves a message in a voice mailbox or listens to an announcement, and then presses the 0 option (9 in some regions) to route the call to an extension. • A user manually transfers the call to the extension.
Setting up call handling Busy call cascade The busy call cascade is used when the extension is busy. 1. Select the Mode 1 tab or the Mode 2 tab. 2. Select the Busy tab. 3. Set up the first alternative. a) Select the action in the If extension is busy list. Choices are: • go to voicemail — Transfers the call to the selected voicemail. • go to local extension — Attempts to transfer the call to the selected local extension.
i) Choose Options > Call Reminders. The Call Reminder Timers window appears. ii) Set the Queue options reminder timer. 4. If you selected an extension in the first alternative, set up the second alternative. a) Set the If busy or not answered after list to the number of rings to try the first alternative. Choices range from 1 to 9. b) Set the action.
No answer call cascade The no answer call cascade is used when the extension is not answered. 1. Select the Mode 1 tab or the Mode 2 tab. 2. Select the No Answer tab. 3. Set up the first alternative. a) Set the If this extension is not answered after list to the number of rings to try the extension. Choices range from 1 to 9. b) Select the action.
• go to auto attendant • hang up • go to VoIP location c) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 5. If you selected an extension in the second alternative, set up the third alternative. a) Set the If busy or not answered after list to the number of rings to try the second alternative. Choices range from 1 to 9. b) Set the action.
• go to local extension • go to remote extension • go to ring group • play announcement • go to auto attendant • hang up • go to VoIP location b) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 5. If you selected an extension in the first alternative, set up the second alternative.
Do not disturb cascade The do not disturb call cascade is used when the extension is in Do Not Disturb mode. 1. Select the Mode 1 tab or the Mode 2 tab. 2. Select the Do Not Disturb tab. 3. Set up the first alternative. a) Set the If do not disturb is on for this extension list. Choices are: • go to voicemail • go to local extension • go to remote extension • go to ring group • play announcement • go to auto attendant • hang up • go to VoIP location b) Select the resource.
c) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 5. If you selected an extension in the second alternative, set up the third alternative. a) Set the If busy or not answered after list to the number of rings to try the second alternative. Choices range from 1 to 9. b) Set the action.
• If the extension is not answered, it will continue to ring. • If a local extension has call screening enabled, the caller won’t be prompted for their name. However, if a remote extension or ring group has call screening enabled, call screening will occur. If the call is rejected, the system will follow the call cascade. • If a local extension has do not disturb mode enabled, it won’t ring, and the caller will hear “I’m sorry, that extension is unavailable at this time. Do not disturb on.
Voicemail tab The Voicemail tab allows you to activate the voice mailbox or announcement, load the greeting, set the action to perform if the caller dials 0 (9 in some regions), and set up voicemail notification. By default, each local extension mailbox is activated. The recording time for internal music on hold, voicemail, and the auto attendants is shared on the TalkSwitch unit. You can expand the built-in memory using memory cards. Note that the system allows up to 99 voicemail messages per mailbox.
Mailbox greeting The Mailbox Greeting area allows you to load a greeting, and configure the voice mailbox as a mailbox or announcement. Note that you can also record a greeting using a local extension connected to the TalkSwitch unit. The greeting should tell the caller to dial 0 (9 in some regions) to perform the action selected in Caller options, if you will configure these options. 1. To record a greeting: a) Pick up a local extension connected to the TalkSwitch unit.
• go to auto attendant • perform no action 2. Depending on the action, enter the extension number or auto attendant. Notification settings The Notification Settings area allows you to set up voicemail notification, which tells the user if a caller leaves a message. The TalkSwitch system can: • Notify up to four users by e-mail, with the voicemail message included as an attachment. • Notify a user by phone and/or pager.
Setting up notification by phone 1. Select the Cell/Pager Notification tab. 2. Select the Enable remote phone notification checkbox. 3. Enter the Phone number. Enter the number as you would normally dial it (i.e. without the hunt group number). You can enter digits 0–9, space, dash, comma, # and *. A comma pauses dialing for two seconds. 4. Click Notification Settings. The Notification Settings window appears. 5. Select the notification setting.
Setting up notification by pager 1. Select the Cell/Pager Notification tab. 2. Select the Enable pager notification checkbox. 3. Enter the Pager number. Enter the number as you would normally dial it (i.e. without the hunt group number). You can enter digits 0–9, space, dash, comma, # and *. A comma pauses dialing for two seconds. 4. Enter the Numeric message that will appear on the user’s pager. Setting up the notification options 1. Click Configure Notification Options.
1. Select the Message Waiting Light tab. 2. Click the Edit button. The Message Waiting Indication window appears. 3. Select the extensions. Voicemail screening The system can be configured to perform voicemail screening in addition to overhead paging. In this case it will route audio to the PA jack when a caller leaves a voicemail message or a user accesses a voice mailbox. See PA Output on page 183.
ADDING IP PHONES This section describes how to configure an IP phone as a local extension. An IP phone can be internal (located in the office) or external (located outside the office). We recommend TalkSwitch IP phones and supported third-party IP phones for ease of configuration. TalkSwitch currently supports the following IP phones: • TalkSwitch 350i and TS-550i. See Adding TalkSwitch TS-350i and TS-550i IP phones on page 85 . • TalkSwitch TS-9112i, TS-9133i and TS-480i.
EXTERNAL IP EXTENSIONS An external IP extension is an IP phone located outside the office that is configured as a local extension. External IP extensions can be assigned to any VoIP-equipped TalkSwitch unit that can connect to the phone over a public or private network. See Configuring the router. For additional information see Connecting to a network in the VoIP Network Configuration Guide. All VoIP lines are shared by default. If necessary, you can reserve VoIP lines for external IP extensions.
2. If required, click the Manual Port Mapping Required link. The Manual Port Mapping window appears. It lists the packet type, port number, IP address and protocol of each required port. 3. To access the router configuration: a) Click the link containing the IP address of the gateway. The default browser starts, and prompts you for the router’s user name and password. b) Enter the router’s user name and password. The browser shows a setup screen. c) Navigate to the screen used to set up port forwarding.
Configuring the router manually If you cannot access the router configuration through the IP Configuration page, configure the router manually. 1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system. If required, you can map a different port.
ADDING TALKSWITCH TS-350i AND TS-550i IP PHONES Connecting the TalkSwitch IP phone to the network 1. Connect a network cable between the LAN port on the phone (marked ) and your network (i.e. router or LAN connection). The TalkSwitch 350i and 550i IP phones also have a PC port. The PC port can be used to connect the PC to the network if only one network connection is available. 2. Connect power to the phone, either using the optional power adapter or an 802.3af PowerOver-Ethernet (POE) source.
IP extension details area 1. Set the Location. Choices are: • Internal — The phone is an internal IP extension located within the office, and is connected to the same LAN as the TalkSwitch unit. • External — The phone is an external IP extension located outside the office, and is connected to the TalkSwitch unit over the internet. See External IP extensions on page 82.
About programmable function keys The TS-350i has 6 programmable functions keys, and the TS-550i has 22 programmable keys. The keys allow the user to access TalkSwitch features, and to monitor and engage lines, extensions and queued calls (i.e. line appearance). Note that the keys cannot be programmed if the extension has hot line access enabled. In this case, the phone will automatically connect the pre-configured resource (external number, extension etc.) Programming TS-350i function keys 1.
Using a key assignment template 1. To display the key assignments from a template file, click Open Template. The Open Template window appears. 2. Select the template file, and then click Open Template. Programming TS-550i function keys 1. Click Configure Keys. This button is enabled if the IP Extension Details area is complete. The TalkSwitch 550i window appears. 2. Select up to 22 softkey options. For each option, select the Function and the Resource (if applicable).
Programming the TalkSwitchTS-350i or TS-550i IP phone as an external IP extension If you are setting up an external IP extension, you must ensure there is a communication path over the network between your phone and your TalkSwitch systsem. See Configuring the router on page 82. Program the following settings into the phone. On the phone: 1. Press the button (TS-350i) / button (TS-550i). 2. Press 3 to enter the Phone Settings menu. 3. Press 7 to enter the Firmware Update menu. 4.
ADDING TALKSWITCH TS-9112i, TS-9133i AND TS-480i IP PHONES To add a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone within your office, connect the phone to the LAN and follow the prompts on the phone to set the extension number. The phone will work right away. Later you can complete the configuration in the TalkSwitch management software. Alternatively, you can connect the phone to the network, skip setting the extension number and then do the configuration using the TalkSwitch management software.
TS-9112i TS-9133i TS-480i Done! Reboot Now Done! Reboot Now Success! Reboot the phone ^=Cancel v=Enter ^=Cancel v=Enter If you have not entered a valid available extension number, the phone returns to step a. d) Press the down arrow key on the TS-9112i or TS-9133i, or press the Reboot softkey on the TS-480i. The phone reboots, and then displays the date, time, extension number, and number of voicemails (if any).
IP extension details area If you connected a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone to the LAN and used it to select an extension number, the IP Extension Details area for that extension will be complete. If necessary, perform the following steps: 1. Set the Location. Choices are: • Internal — The phone is an internal IP extension located within the office, and is connected to the same LAN as the TalkSwitch unit.
ii) Select the MAC address of the IP phone for the current extension, and then click Select. • You can enter the Phone MAC Address manually. This is the required method if you are setting up an external IP extension. The MAC Address is a 12-digit alphanumeric string located in the barcode on the bottom of the phone and the box the phone came in. 4. Choose File > Save. The system will create a configuration file that the phone will download when the phone is restarted.
Programming TS-480i softkeys 1. Click Configure Keys. This button is enabled if the IP Extension Details area is complete. The TalkSwitch 480i window appears. 2. Select up to 14 softkey options. For each option, select the Function and the Resource (if applicable). The function keys can be assigned for Line Appearance, Extension Appearance, Queue Appearance, Voicemail, Do Not Disturb (DND), Park, Unpark, Call Pickup (any or specific extension), show Queue, or Overhead Page.
7. Reboot the phone. After a short delay, the phone will indicate it is initializing the network, checking for firmware updates, and following automatic programming steps. During this process the phone contacts the TalkSwitch unit, which automatically registers and configures the phone. When complete, the phone will display the extension name and extension number. The phone is now ready for use.
ADDING TALKSWITCH TS-850i IP PHONES Installing the base 1. Install the TS-850i base according to the instructions in the TS-850i Start Guide. 2. Connect the Ethernet cable from the WAN port on the base to a LAN port on your router or Ethernet switch. The TalkSwitch unit must be connected to the same LAN. 3. Install the TS-850i handset(s) and allow them to register with the TS-850i, according to the instructions in the TS-850i Start Guide.
IP extension details area 1. Set the Location. Choices are: • Internal — The phone is an internal IP extension located within the office, and is connected to the same LAN as the TalkSwitch unit. • External — The phone is an external IP extension located outside the office, and is connected to the TalkSwitch unit over the internet. See External IP extensions on page 82.
4. Select the Handset ID for the extension. Use the handset name as shown on the handset screen. 5. After configuring the extensions, choose File > Save. The TalkSwitch system will automatically configure each handset. Programming the TalkSwitch TS-850i IP phone as an external IP extension If you are setting up an external IP extension, you must ensure there is a communication path over the network between your phone and your TalkSwitch systsem. See Configuring the router on page 82.
Checking and updating firmware Occasionally, you may want to check and/or update the TS-850i firmware. To check the firmware version: 1. In Idle mode, press the Increase Volume button on the left side of the handset. After a brief delay the phone will display a System Status screen. 2. Press the down arrow button to show the second screen, which includes the firmware version (next to the title "SW:").
TALKSWITCH PHONE PROGRAMMABLE KEY FUNCTIONS Many TalkSwitch IP phone models offer programmable keys. The function and associated resources are assigned using TalkSwitch Management Software in the Local Extensions/Fax > IP Extension Details > Configure Keys page. Supported functions for a phone model typically include most of the items listed below. • Line appearance — Select a telephone line or VoIP number as the resource.
• Pickup any — Do not select a resource. Press the button or softkey to answer a call from an outside number ringing any extension. Lights or icons are not used for Pickup keys. Note: You can also pick up a call by pressing *9#. • Pickup ext — Do not select a resource. Press the button or softkey, dial an extension, then dial # (or softkey again) to answer a call from an outside number or extension ringing the selected extension. Lights or icons are not used for Pickup keys.
ADDING POLYCOM IP PHONES Adding the extension to the TalkSwitch system 1. Launch the TalkSwitch management software. 2. Select the Local Extension/Fax page. 3. Select the Extension tab. 4. Select an available extension number. Activate extension area 1. Select the Activate Extension checkbox. 2. Set the Extension type to IP extension. 3. Enter the user’s First name and Last name. The names are used for caller ID, and appear within other pages of the TalkSwitch management software.
• External — The phone is an external IP extension located outside the office, and is connected to the TalkSwitch unit over the internet. A VoIP-enabled TalkSwitch unit is required. Warning: Using an external IP extension to call an emergency service number will not send the correct address to the emergency operator.
Confirming the Polycom firmware version The TalkSwitch system requires the IP phone to have a specific firmware version. 1. Check the required firmware version in the support section at http:// global.talkswitch.com. 2. Confirm the firmware version currently installed the IP phone. On the phone: a) Press the Menu key and select Status > Platform > Application > Main. b) Compare Version to the required firmware version.
Installing a TFTP application You require a TFTP server application to update the phone firmware. One such free TFTP utility can be downloaded from Solarwinds at the following URL: http://support.solarwinds.net/updates/New-customerFree.cfm?ProdId=52 1. Download and install the TFTP program. 2. Take note of the location of the TFTP program root directory location. The phone firmware files are extracted to this directory in the next section. (i.e. for Solarwinds TFTP, the root directory is C:\TFTP-Root).
ADDING GRANDSTREAM IP PHONES Adding the extension to the TalkSwitch system 1. Launch the TalkSwitch management software. 2. Select the Local Extension/Fax page. 3. Select the Extension tab. 4. Select an available extension number. Activate extension area 1. Select the Activate Extension checkbox. 2. Set the Extension type to IP extension. 3. Enter the user’s First name and Last name. The names are used for caller ID, and appear within other pages of the TalkSwitch management software.
• External — The phone is an external IP extension located outside the office, and is connected to the TalkSwitch unit over the internet. A VoIP-enabled TalkSwitch unit is required. Warning: Using an external IP extension to call an emergency service number will not send the correct address to the emergency operator.
3. Once the phone boots up, it will attempt to obtain an IP address from a router DHCP server. Confirming the Grandstream firmware version The TalkSwitch system requires the IP phone to have a certain firmware version. 1. Check the required firmware version in the support section at http:// global.talkswitch.com. 2. Confirm the firmware version currently installed the IP phone. On the phone: a) Press the round key (surrounded by four arrow keys) to access the menu.
9. Test to ensure the phone is configured properly by dialing another local extension. Updating the Grandstream firmware This procedure is only required if you need to update the Grandstream firmware. To update the firmware: • Install a TFTP application. • Download and extract firmware files. • Configure the phone to point to the firmware files. Installing a TFTP application You require a TFTP server application to update the phone firmware.
6. Set Firmware Server Path to the IP address of the PC running the TFTP server. 7. Scroll to the bottom of the page and click the Update button to save the settings. 8. On the following screen, click the Reboot button to apply the settings.
ADDING COUNTERPATH IP PHONES Adding the extension to the TalkSwitch system 1. Launch the TalkSwitch management software. 2. Select the Local Extension/Fax page. 3. Select the Extension tab. 4. Select an available extension number. Activate extension area 1. Select the Activate Extension checkbox. 2. Set the Extension type to IP extension. 3. Enter the user’s First name and Last name. The names are used for caller ID, and appear within other pages of the TalkSwitch management software.
• Both — The phone can be used as an internal or external IP extension. A VoIP-enabled TalkSwitch unit is required. Warning: Using an external IP extension to call an emergency service number will not send the correct address to the emergency operator. We strongly recommend that you apply a warning label to any external IP extension stating: If an emergency call is made from this phone, you must provide your address to the emergency operator. 2.
1. Install the eyeBeam software. The SIP Accounts window appears. 2. Click the Add button. The Properties of Account1 window appears. 3. Enter the User Details in the Account tab. a) Set the Display Name to the name for Caller ID. b) Set the User name to the local extension number. c) Set the Password to the Password set up in step 3 of IP extension details area on page 111. d) Set the Authorization user name to the Username set up in step 3 of IP extension details area on page 111.
e) If setting up an internal IP extension, set Domain to the IP address of the TalkSwitch unit acting as local proxy. If setting up an external IP extension, set Domain to the public IP address or FQDN (Fully Qualified Domain Name) of the TalkSwitch system. 4. Set up the Domain Proxy area in the Account tab. a) Select the Register with domain and receive incoming calls checkbox. b) Select the target domain option. 5. Set up the Voicemail tab. a) Select Check for voice mail.
ADDING OTHER IP PHONES Other IP phones with the G.711 codec may work with TalkSwitch but not all features may be supported. We strongly recommend you use only the IP phones supported by TalkSwitch. If you connect an unsupported IP phone, select Other IP phone as the Type of phone. As TalkSwitch cannot enable features, or customizations of these phones, further configuration will be limited to the programmable options on the IP phone itself.
If two lines are used to connect an outside caller to a remote extension, the user at the remote extension can: • Place the call on hold by dialing **. • Retrieve the call on hold by dialing **. • Transfer the call by dialing ** + the extension number. The call can be transferred to a local extension, remote extension, ring group, or VoIP number within a TalkSwitch VoIP network. • Transfer the call to a voice mailbox by dialing *** + the voice mailbox number.
3. Select the Extension tab. Activate extension The Activate Extension area allows you to set the name, phone number, hunt group, language, and same line connect feature for each remote extension. 1. Select the Activate Extension checkbox. 2. Enter the user’s First name and Last name. The names appear within the configuration windows. The Last name is used with the dial-by-name directory. 3. Enter the Remote phone number. Enter the number as you would normally dial it (i.e. without the hunt group number).
6. If you have the 3-Way Calling/Conference service from the telephone company, you can select the Use same line connect checkbox. The same line connect feature will direct the telephone company to put the caller on hold, and will then use the same line to try the remote extension. Because the same line is used, the hunt group setting from Step 4 is ignored.
8. If you have the Transfer and Clear service from the telephone company, you can enable the transfer and clear feature. See To remote extension tab on page 184. a) Choose Options > Transfer Preferences. The Transfer Preferences window appears. b) Select the To Remote Extension tab. c) To enable the transfer and clear feature, select the Clear telephone line after call transferred checkbox. About call cascades See About call cascades on page 65.
Caller options The procedure for setting up the caller options is identical to that described in Local Extension/ Fax. See Caller options on page 76. Notification settings The procedure for setting up the notification settings is identical to that described in Local Extension/Fax. See Notification settings on page 77.
RING GROUPS A ring group is a group of local extensions that ring in unison. Local extensions and auto attendants can dial a ring group. There are ten ring groups in the TalkSwitch system, which are numbered 300 to 309. By default, 300 is configured to ring all local extensions. Ring groups have two main uses: • A ring group can reach a group of employees. For example, ring group 301 can ring the sales group at extensions 111, 112, 113, and 114.
3. Select a Ring pattern to indicate the call is for the ring group. Choices are Regular, and Alternate 1 to Alternate 5. 4. Click the Edit button. The Set Ring Group Extensions window appears. 5. Select the local extensions you want to ring in unison. About call cascades See About call cascades on page 65. Setting up call handling The procedure for setting up a call cascade is similar to that described in Local Extension/Fax with the differences described below. See Setting up call handling on page 67.
GENERAL VOICE MAILBOXES General voicemail is not associated with any extension, but is for general use or for a group. By default, general voicemail is deactivated.
Notification settings The procedure for setting up the notification settings is identical to that described in Local Extension/Fax. See Notification settings on page 77. VOICEMAIL PREFERENCES The Voicemail Preferences page allows you to set up the global message waiting indicator light and the voice mailbox settings. Any changes entered on this window affect all mailboxes. You can also view mailbox data, reset mailboxes and delete the password for a mailbox. 1. Select the Voicemail Preferences page.
4. Select the Remove blank messages and hang up automatically checkbox, if you want the TalkSwitch system to delete blank messages. A blank message occurs when the caller hangs up upon reaching your voicemail. If you have the caller ID service from your telephone company and choose to keep blank messages, you will be able to check the caller’s number when they leave a blank message. 5.
Alternatively, you can choose Tools > Voicemail Manager > Reset Mailboxes. 2. Select one or more mailboxes to delete their greetings, messages and passwords. 3. Select the Delete name from dial-by-name directory checkbox to delete the names recorded for the dial-by-name directory from these mailboxes. 4. Click Reset Mailboxes. The greetings, messages and passwords (and optionally names for the dial-by-name directory) are deleted from the selected mailboxes.
PERMISSIONS A local extension can be restricted. If so, it will require an access code before an outside phone number can be dialed. For example, you can configure the lobby phone to require an access code. The receptionist can provide an access code to visitors, as required. However an access code is not required to answer a call, dial an emergency service number or place an intercom call. To use an access code, pick up a local extension and dial the hunt group.
Adding an access code 1. Select a code. 2. Enter a Code name. This is typically the name of the user, or the name of the office where the extension is located. Alternatively, you can click the Browse button to display the Browse for Extension window. It allows you to select an extension number and the associated first name and last name as the code name.
SYSTEM SPEED DIALS System speed dials allow the user to quickly dial an outside phone number from any local extension by dialing a speed dial number ranging from *300 to *399. Because the speed dial numbers are maintained within the TalkSwitch system, they don’t need to be programmed into each individual phone. If a new client is added or an existing client’s phone number changes, you can add or modify the speed dial number, and all users will have immediate access to the new phone number.
If the phone number is a regular phone number, it can optionally include a pause followed by an extension number. For example, the phone number is 555-1212 and the desired extension is 123. The Phone number can be set to 555-1212,123. NOTE: The phone number cannot include an extension number if it is a VoIP number from a service provider. If auto route selection blocks the phone number, the phone number will not be blocked if a user dials the speed dial number. 6. Select the hunt group.
If using a spreadsheet program (e.g. Microsoft Excel), omit the quotes. For example: Import system speed dial list The Import System Speed Dial List area allows you to import speed dial numbers from a .csv file. The imported speed dial numbers will override or be added to the existing speed dial numbers. Imported speed dial numbers will use the first available hunt group (i.e. 9, or 0 in some regions ). 1. Click Select File. The Import System Speed Dial List window appears. 2. Select the .
If you open the .csv file in a text editor (e.g. Microsoft Notepad), each item will be surrounded by quotes. For example: “SSD”,”FIRST NAME”,”LAST NAME”,”PHONE NUMBER” “*300”,”John”,”Doe”,”1235551212” “*301”,”Jane”,”Doe”,”1235551313” If you open the .csv file in a spreadsheet program (e.g. Microsoft Excel), the quotes will be omitted.
1. To enable caller ID name tagging of the entries within the System Speed Dials page, select the Use the first and last names specified above to replace the incoming Caller ID names check box. 2. Select the order for the names. Choices are First name followed by Last name, and Last name followed by First name. TELEPHONE LINES The Telephone Lines page allows you to set up the telephone numbers, telephone company services, and call handling for each telephone line.
Phone numbers The Phone Numbers area allows you to enter the main and distinctive ring phone numbers. The Distinctive Ring service provides one or two additional phone numbers to ring the same telephone line. Each phone number has a different ring pattern. You can set up separate call handling for the main number, distinctive ring 1 number, and distinctive ring 2 number. • Main number corresponds to the normal ring pattern. • Distinctive ring 1 corresponds to a double ring pattern.
When the Call Waiting service checkbox is enabled for an external telephone line, a user can pick up a waiting call on that line by pressing Flash or Recall then 89 on an analog phone, or Xfer/Transfer/TRNF then 89 on an IP phone. • Line Reversal is used in some regions to exchange signals between the telephone company and your telephone equipment. If you select the Line Reversal checkbox, click the Line Reversal Settings button to select the reversal patterns used by your telephone company.
Call handling The Call Handling area allows you to set up call handling for each telephone number of each telephone line for Mode 1, Mode 2 and Holiday Mode. The telephone line can ring selected local extensions in sequence, and then play an auto attendant or go to a voice mailbox. Alternatively, it can immediately play an auto attendant or go to a voice mailbox without ringing the extensions. For example, the system can ring the receptionist when Mode 1 is active during the day.
4. Set up call handling to route an unanswered call to an auto attendant or voicemail. a) Select the call handling action. Choices are: • perform no action — The system continues to ring the extensions. A generic auto attendant answers after 15 rings. It allows an authorized caller to make configuration changes, access voicemail or dial extensions. • go to auto attendant — Plays the selected auto attendant. • go to voicemail — Accesses the selected voice mailbox.
1. Click Calibrate Lines. The Calibrate Lines window appears. The calibration status of your system is displayed at the top of the window next to the information icon. You may be informed that: • one or more of your telephone lines requires calibration. • your telephone lines have been previously calibrated, but are not optimized. • your telephone lines have been previously optimized and may not require further matching.
When Test Complete appears, click Close. OPTIMIZED method The OPTIMIZED method requires that your PC and your TalkSwitch unit(s) be on the same LAN. You will be prompted to terminate your TalkSwitch configuration session before launching the TalkSwitch Line Optimizer program. The TalkSwitch Line Optimizer should launch upon exit of the management software. You can also launch this program from the start menu: Programs > TalkSwitch 6.12 > Line Optimizer.
As your TalkSwitch system reboots and proceeds with optimization, the Line Optimizer displays progress information. When the program reports Calibration Finished, you can perform another calibration or exit the Line Optimizer.
VOIP NUMBERS A VoIP number is like a telephone number. It allows a caller to dial a TalkSwitch system across the TalkSwitch VoIP network or through a VoIP service provider. A VoIP number can be three or more digits long. Each VoIP number must be unique (i.e. only used at one location). The administrator for all locations needs to assign and keep track of the VoIP numbers within the TalkSwitch VoIP network.
Activate VoIP number The Activate VoIP Number area allows you to activate a VoIP number and select its profile. 1. Select a VoIP number. 2. Select the Activate VoIP Number checkbox. 3. Select the profile for the VoIP number. Choices are: • TalkSwitch — The VoIP number will use the TalkSwitch VoIP network. The Phone Number area will contain the Phone number box. • Service provider (1 to 4) — The VoIP number will use the service provider.
Username and password If a service provider profile is used, the Username and Password area allows you to enter the authentication information required to access the service provider’s SIP server. 1. Enter the User/Account, as provided by the service provider. 2. Enter the Password, as provided by the service provider. Registration status See Viewing registration status on page 54.
If you assign a different value to each extension, the extension with the lowest number of rings will ring first. The other extensions will start ringing as the number of rings goes up. For example, the system can ring the receptionist first, and then ring other users if the receptionist doesn’t answer. 3. Set up call handling to route an unanswered call to an auto attendant or voicemail. a) Select the call handling action. Choices are: • perform no action — The system continues to ring the extensions.
CALLER ID (OR CLID) BASED ROUTING Incoming calls include caller ID information. The caller ID (referred to as CLID in some regions) includes the phone number and perhaps the name of the caller. The Caller ID Based Routing page allows you to set up call handling based on the caller ID information. The system will check the caller ID of each incoming call. If the caller ID matches a caller ID entry, the system will route the call accordingly.
Caller ID lookup list or CLID matching list The Caller ID lookup list area (or CLID matching list in some regions), allows you to define up to 200 caller ID entries. Each entry has an optional name, a phone number and a routing assignment. The routing assignment can use call handling set up for a group, or can display an alternate name on the user’s extension, instead of the name from the caller ID. 1. Optionally, enter the name in the Replace Caller ID name with box.
For example, assume an important client is calling. The system can ring the president when Mode 1 is active during the day. If the president doesn’t answer, the call can be routed to voicemail. A voice mailbox can immediately answer the call when Mode 2 is active at night or on weekends. An auto attendant can immediately route the call to the president’s remote extension during Holiday Mode. 1. Enter the Group label to name the group. 2. Select the Mode tab. Choices are Mode 1, Mode 2 and Holiday Mode. 3.
b) If you selected go to auto attendant, select the auto attendant. You can assign the same auto attendant to multiple groups, or a different auto attendant to each group. c) If you selected play announcement, select the announcement. d) If you selected go to voicemail, select the voice mailbox. You can select a local extension mailbox, remote extension mailbox, or general voice mailbox. e) Select when the system will perform call handling.
LINE HUNT GROUPS IMPORTANT: Ensure that hunt group 9 or 0 is assigned to the group of telephone lines or VoIP trunks used for calls to emergency services. A line hunt group is a set of lines that are available for making an outbound call. It can use selected telephone lines, all VoIP lines associated with the TalkSwitch VoIP network, or all VoIP lines associated with a service provider VoIP network. When placing an outbound call, the user first dials the hunt group number.
1. Select the Line Hunt Groups page. Note: Depending on the region, an operator may be dialed using 9 or 0. Activate hunt group The Activate Hunt Group area allows you to activate and name a hunt group. 1. Select a hunt group. 2. If necessary, select the Activate Hunt Group checkbox. All hunt groups are active by default. 3. Enter a name in the Hunt group name box. The name will identify the hunt group elsewhere in the TalkSwitch management software.
a) Click Add/Remove Lines. The Add/Remove Telephone Lines window appears. b) Select the telephone lines for the hunt group, and then click OK. c) Change the order of the lines by selecting a line, and then clicking Move Up and Move Down. If you set Line type to TalkSwitch VoIP or SPn VoIP Service, VoIP lines are selected automatically. Hunting order for outgoing calls The Hunting order for outgoing calls area allows you to specify how the system will hunt for an available line within the hunt group. 1.
If the dialed hunt group and the overflow hunt group are both busy, the user will hear the busy tone. A hunt group that contains telephone lines can have an overflow hunt group that contains telephone lines or VoIP lines. Similarly, a hunt group that contains VoIP lines can have an overflow hunt group that contains telephone lines or VoIP lines. The overflow hunt group must contain different lines than the original hunt group, but these lines must support the same dialed number structure.
AUTO ATTENDANTS (MENUS) An auto attendant can answer a telephone line or VoIP number, and can be included in the call cascade of a local extension, remote extension or ring group. An auto attendant can answer a call if the receptionist is away or if you don’t have a receptionist. Each auto attendant has a message and up to six options. The message tells the caller what the options are. You can load a professionally pre-recorded message, or can record a message using a handset.
The TalkSwitch system automatically copies the auto attendants to each TalkSwitch unit on the network. This reduces network traffic and allows the system to continue functioning even if a unit loses power or is disconnected from the LAN. The recording time for internal music on hold, voicemail, and the auto attendants is shared on the TalkSwitch unit. You can expand the built-in memory using memory cards.
• go to ring group — Transfers the call to the selected ring group. • play announcement — Plays the selected announcement. • go to auto attendant — Routes the call to the selected auto attendant. • queue at ring group — Transfers the call to the call queue of the selected ring group. • lookup name directory — Accesses the dial-by-name directory. See Setting up the dial-byname directory on page 158. • perform no action — The option is unused.
Action performed after auto attendant playback The Action Performed After Auto Attendant Playback area allows you to set up how the system will react if the user makes no selection. This can occur if the caller does not understand the prompts, does not have tone dialing on their phone, or prefers to speak with a person. 1. Select the time limit, ranging from 0 seconds to 30 seconds. 2. Select the action.
7. Repeat Steps 4 to 6 to re-record the message, or hang up to keep the message. Loading a message The Attendant Greetings area allows you to load the message for the auto attendant. You can load an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the auto attendant message. If using a professionally recorded message, ensure it is in this format. 1. Select an auto attendant. 2. Click Load Greeting. The Select Wav File window appears. 3. Click Browse to select the .
Example auto attendant The following auto attendant answers incoming calls, and plays the following recorded message: “Welcome to ABC Company. If you know your party’s three-digit extension, you may dial it now. To reach the receptionist, dial 0 (9 in some regions) or stay on the line. Dial 1 to find your party’s extension in our dial-by-name directory. Dial 2 to hear our business hours and directions to our location.
2. Have each user set up their voice mailbox by dialing **# and then following the prompts. They will record their names for the dial-by-name directory. Alternatively, you can set up their voice mailboxes by dialing ** + voice mailbox number + # and then following the prompts. The name must be recorded for the entry to be available. 3. Configure the telephone line or VoIP number to be answered by an auto attendant. See Call handling on page 136. 4.
AUTO ROUTE SELECTION Introduction Enable password protection when ARS or toll restriction is used. Change the system password frequently to prevent unauthorized users from making calls or changing the configuration. See Administration on page 27. About automatic route selection Automatic route selection (ARS) routes outgoing calls to a certain hunt group depending on the leading digits. It can also prefix phone numbers with certain carrier codes depending on the leading digits and time of day.
About carrier codes A carrier code is prefixed to the phone number dialed by the user. It tells the telephone company to route the call to an alternative carrier. For example, the carrier code could be a calling card number and PIN number. ARS determines the carrier code based on the leading digits and the time of day. • Carrier codes can be up to 1–24 characters in length.
Setting up automatic route selection and toll restriction The Auto Route Selection page allows you to set up automatic route selection (ARS) and toll restriction. 1. Configure the system password and hunt groups before setting up ARS and toll restriction. 2. Select the Auto Route Selection page. Activate automatic route selection The Activate Automatic Route Selection area allows you to activate automatic route selection, and list the leading digits of calls to be re-directed or blocked. 1.
Carrier code prefixes The Carrier Code Prefix area allows you to set up carrier codes the system will automatically use when the leading digits are dialed. A carrier code is prefixed to the phone number dialed by the user. It tells the telephone line service provider to route the call to an alternative carrier. For example, the carrier code could be a calling card number and PIN number. ARS determines the carrier code based on the leading digits and the time of day. 1.
a) Click ARS Hunt Groups. The ARS Hunt Groups window appears. b) Select the Hunt group checkboxes. The selected hunt groups will be subject to ARS and toll restriction. c) If 3-Way Calling/Conference is selected in the Telephone Lines page, the Hunt group 80 is used for same line connect checkbox is enabled. If the checkbox is selected, and a remote user enters hunt group 80 to activate call bridge, the same telephone line will be used to place the call (instead of a telephone line chosen by ARS).
Regulatory advisory notice Call Redirection & Service Provider Billing Advisory Use of the automatic route selection, toll restriction and call detail recording features does not imply any guarantee whatsoever by regulatory authorities, your telephone service provider(s), TalkSwitch or its distributors and resellers, with regard to the accuracy of these features and that the use of such a features may not be considered by a telephone company in any disputes which may arise regarding the accuracy of any subs
CALL BRIDGE (DISA) Call bridge lets a travelling user place a call through the TalkSwitch system using your company’s long-distance savings plan. This minimizes long-distance and hotel telephone costs. You can set up eight call bridge accounts for the system. The Call Bridge (DISA) page allows you to set up the name, password and hunt groups for up to eight call bridge accounts. 1. Select the Call Bridge (DISA) page. Using call bridge 1. Call the TalkSwitch system, and let the auto attendant answer. 2.
3. Enter an Account name. This is typically the name of the user, or the name of a department whose members will share the call bridge account. 4. To prevent unauthorized use of the TalkSwitch system, enter a numeric Password. The user will be required to enter this password before dialing the phone number. Hunt group access The Hunt Group Access area allows you to select the hunt groups that can be used with the call bridge account. 1. Click Edit. The Hunt Group Access window appears.
1. Select the Auto Call Back page. Using auto call back 1. Call the telephone line or VoIP number, let it ring twice, and then hang up. The TalkSwitch unit will dial the call back number configured for that line. 2. Press # to accept the call back. 3. Enter the auto call back password + # to enter the system menu. From the system menu you can: • Dial an extension. After you complete the call, you will be disconnected. • Check your voicemail by dialing ** + extension.
Activate auto call back The Activate Auto Call Back area allows you to set up an auto call back account, with the name, call back number, and the telephone line or VoIP number that will trigger auto call back. 1. Select an available auto call back account. 2. Select the Activate Auto Call Back checkbox. 3. Enter the name of the auto call back account in the Label box. 4. Enter the call back number in the Number to call back box. This is the telephone number at the traveller’s destination.
3. To select the hunt groups the user can dial, select the Allow access to hunt groups checkbox. This way the user can accept the call back, and then place an outbound call through the TalkSwitch system. The window enables the Edit button. 4. Click Edit. The Call Back Bridging Access window appears. Note: Depending on the region, callers can access either Hunt group 9 or Hunt group 0. 5. Select the hunt groups that can be used with the auto call back account. 6.
PROMPTED CALL BACK Prompted call back lets a travelling user gain access to the TalkSwitch system. This minimizes long-distance and hotel telephone costs. You can set up one prompted call back account for the system. The Prompted Call Back page allows you to set up prompted call back for the TalkSwitch system, including the name, call back number, announced message, password, dialing prefix, and hunt groups. You must ensure an auto attendant will answer.
• Configure the system by dialing #, entering the system password + #, and then entering the command. When the system returns your call, it can play a default message that tells the recipient to press # to accept the prompted call back. You can record and enable an announced message that will be played instead of the default message. For example, the announced message can tell the front desk at your hotel to transfer the call to your room.
record the announced message using a local extension connected to the TalkSwitch unit, or remotely by calling a telephone line connected to the TalkSwitch unit. See Recording an announced message on page 173. 2. To prevent unauthorized use of the TalkSwitch system, select the Use password checkbox, and then enter a numeric password. The user will be required to enter this password before configuring call back, and after answering call back. 3.
FILE MENU The File menu has commands for working with configuration files. A configuration file contains parameter settings for the TalkSwitch system and has the .tsd extension. The TalkSwitch unit uses parameter settings to control operation. The default location for storing configuration files is C:\Program Files\TalkSwitch\TalkSwitch Configuration 6.12\Config Files. The commands available within the File menu change depending upon whether a configuration is open.
Open > TalkSwitch Location The Open > TalkSwitch Location command connects to the selected TalkSwitch unit and retrieves the configuration. The TalkSwitch unit can be local or at a remote location. You can then modify the file using the TalkSwitch management software. The command is only available when no configuration is open. 1. Choose File > Open > TalkSwitch Location. The Connect Via IP window appears.
Save The Save command saves the configuration to the open configuration file or to the connected TalkSwitch unit. The TalkSwitch unit can be local or at a remote location. NOTE: New settings must be saved to the TalkSwitch unit to take effect. Save To > File The Save To > File command saves the configuration to a new configuration file, or overwrites an existing configuration file. It does not save the parameter settings to the TalkSwitch unit. 1. Choose File > Save To > File. The File window appears. 2.
2. To save the configuration to the auto-discovered local TalkSwitch system, select the TalkSwitch unit configured as proxy, and then click OK. 3. To save the configuration to a remote TalkSwitch system: a) Click Other TalkSwitch. The Connect Via IP window appears. b) Enter the URL / IP address of the remote TalkSwitch system, and then click OK. You can also choose the TalkSwitch system from the address book.
TOOLS MENU Memory Usage 1. Choose Tools > Memory Usage. The Memory Usage window appears. It shows the amount of time provided by the TalkSwitch units, and the amount of time used by voicemail and auto attendant messages. The recording time for internal music on hold, voicemail, and the auto attendants is shared on the TalkSwitch unit. You can expand the built-in memory using memory cards. Voicemail Manager > Mailbox Status See View mailbox data on page 125.
With the auto update feature enabled, a TalkSwitch system will check a designated TFTP server for new update files every hour. If new files are available, the system will download them, and then report the status of the download to designated syslog and/or TFTP servers. At a configured time the TalkSwitch system will update its firmware and reboot. The status of the update will be reported to the designated syslog and/or TFTP servers.
3. If you need to suppress distribution of certain files, and/or alter which standard reboot option the TalkSwitch unit will use after installing a firmware update, you will need to create a new version of the INDEX.XML file. To do this: a) Make a backup copy of INDEX.XML and rename it INDEX.BAK. b) Edit INDEX.XML according to the instructions in the README.TXT file. When the edits are complete SAVE them.
Setting up a TFTP server 1. Download and install TFTP software to a server accessible by all TalkSwitch units that you will manage. Note the IP address or FQDN of the server: it will be needed to configure the TalkSwitch units you administer. One TFTP application (free) that can support simultaneous (multi-thread) downloads can be found at Solarwinds www.solarwinds.com. 2. Configure the TFTP settings according to the documentation provided by the supplier of your TFTP software. 3.
Call Logging Output (CDR) The Call Logging Output (CDR) command allows you to set up logging of call detail records. For information about call logging, see Enabling call detail record logging on page 226. Defaults > Entire Configuration The Defaults > Entire Configuration command resets the entire configuration to defaultvalues. Defaults > Current Page The Defaults > Current Page command resets the current page of the configuration to default values.
Reboot TalkSwitch The Reboot TalkSwitch command reboots the TalkSwitch units at the specified time. This is required after updating the firmware, unless you selected the Auto-Reboot checkbox, and the TalkSwitch units rebooted automatically. 1. Choose Tools > Reboot TalkSwitch. The Reboot System window appears. 2. Select when the TalkSwitch units should reboot. They can reboot immediately, when all calls are complete, once the system has been unused for a period of time, or once a certain time arrives. 3.
Transfer Preferences The Transfer Preferences command allows you to set options for transferring callers. You can set options for calls transferred to local extensions, remote extensions and ring groups, and from auto attendants and home phones. 1. Choose Options > Transfer Preferences. The Transfer Preferences window appears. To local extension tab The To Local Extension tab allows you to set call handling for calls manually transferred to a local extension, if the extension is busy or unanswered. 1.
1. Select the To Remote Extension tab. 2. Select the option if the remote extension is busy: • Ring back extension that transferred the call — If the remote extension is busy, transfer the call back to the source extension. • Perform Busy at extension action — If the remote extension is busy, perform the remote extension’s Busy call cascade. 3.
To ring group tab The To Ring Group tab allows you to set call handling for calls manually transferred to a ring group, if all the extensions are busy or unanswered. 1. Select the To Ring Group tab. 2. Select the option if all the extensions are busy: • Ring back extension that transferred the call — If all the extensions are busy, transfer the call back to the source extension. • Perform Busy at extension action — If all the extensions are busy, perform the ring group’s Busy call cascade. 3.
See Connecting a TalkSwitch unit to a PBX on page 21. This feature only works with PBXs that use hook flash as a transfer method. Please contact your PBX manufacturer for transfer details. 3. Select the Disable playing of transfer prompts checkbox to disable the “one moment please” prompt when transferring a call. From home phone tab The From Home Phone tab allows you to set the transfer prefix.
1. Choose Options > Call Reminders. The Call Reminder Timers window appears. 2. Set the Hold ringback reminder timer to how often the phone should ring when a caller is on hold. 3. Set the Park ringback reminder timer to how often the phone should ring when a caller is parked. 4. Set the Queue options reminder timer to how often a queued caller should hear a prompt.
2. The default Starting RTP port is 6000. If required, enter a different port number ranging from 1024 to 65535. Each TalkSwitch unit with four VoIP lines requires four RTP ports. The RTP ports are evenly numbered from the starting port as follows: • TalkSwitch unit 1 — 6000 to 6006 • TalkSwitch unit 2 — 6010 to 6016 • TalkSwitch unit 3 — 6020 to 6026 • TalkSwitch unit 4 — 6030 to 6036 Each TalkSwitch unit with eight VoIP lines requires eight RTP ports.
1. Choose Options > Internal Calls. The Intercom Calls Options window appears. 2. Select the Intercom calls follow cascade settings checkbox to have an intercom call use the call cascade of the dialed extension. Otherwise the intercom call will ring continuously. Call Back The Call Back command allows you to set the number of rings the TalkSwitch unit will allow before hanging up, during an auto call back or prompted call back. 1. Choose Options > Call Back. The Call Back Options window appears. 2.
1. Choose Troubleshooting > Auto Attendants. The Auto Attendants window appears. 2. Set the Single digit fall through time to how long the auto attendant will wait after the caller dials a single digit. Once the wait time elapses, the auto attendant processes the entry. Choices range from immediately to 4 seconds. Selecting immediately limits each entry to a single number. The other selections allow callers to enter extension and ring group numbers.
1. Choose Troubleshooting > Extensions > Regular Analog Extensions. The Regular Analog Extensions window appears. 2. Set the Minimum length of the Flash to the shortest duration considered to be an intentional Flash from a local extension. Choices range from 300 ms to 650 ms. 3. Set the Maximum length of the Flash to the longest duration considered to be an intentional Flash from a local extension. Choices range from 550 ms to 1000 ms.
1. Choose Troubleshooting > Extensions > IP Extensions. The IP Extensions window appears. 2. Select the Internal IP extension registration interval, which is the interval for registration messages from IP extensions within the office. Choices range from 2 minutes to 60 minutes. 3. Select the External IP extension registration interval, which is the interval for registration messages from IP extensions that are remotely located outside the office. Choices range from 15 seconds to 60 minutes. 4.
1. Choose Troubleshooting > Fax Detection. The Fax Detection window appears. 2. Select the Automatically detect and switch to G.711 for fax over IP checkbox to have the TalkSwitch unit detect fax over IP and then switch to G.711. 3. Set the number of CNG tones the TalkSwitch unit must detect before the auto attendant routes the call to the fax machine. Choices are: • Detect 1 tone — The auto attendant will route the call to the fax machine if the TalkSwitch unit detects one CNG tone.
1. Choose Troubleshooting > Telephone Lines > Audio. The Telephone Lines - Audio window appears. 2. Calibrate the TalkSwitch unit to match the far end impedance of the telephone lines. Click Calibrate Lines. The Calibrate Lines window appears. The calibration status of your system is displayed at the top of the window next to the information icon. You may be informed that: • one or more of your telephone lines requires calibration.
3. Select one of the calibration methods by clicking one of the radio buttons at left and click Proceed to continue. QUICK method a) A Quick Calibration window will appear. Use the pull-down menu to select the lines to calibrate, and click Run Calibration. The software displays progress information throughout the calibration. b) When Test Complete appears, click Close. OPTIMIZED method The OPTIMIZED method requires that your PC and your TalkSwitch unit(s) be on the same LAN.
You can also enter the IP address of the desired TalkSwitch unit in the IP field in the Explicit Connection area. Specify the Port if necessary. The default port is 9393. d) Use the checkboxes to select the line(s) you want to optimize for each unit, and click Calibrate… e) You will be prompted to allow a reboot of your TalkSwitch system. Click Yes. As your TalkSwitch system reboots and proceeds with optimization, the Line Optimizer displays progress information.
Telephone Lines > Detection and Timers The Telephone Lines > Detection and Timers command allows you to set telephone line timers, and perform the ring pattern test. Do not adjust these settings unless advised to do so by your local dealer or technical support centre. The default settings provide correc operation with telephone lines and analogue extensions.
Use a longer time if the auto attendant is misdirecting callers due to echoed digits from cell phones. For example, calls are misdirected to extension 111. This can happen if the caller dials a different extension number (e.g. 113), but the telephone network echoes the 1, so the TalkSwitch unit hears 1113. It captures the first three digits, ignores the 3, and misdirects the call to extension 111. 4. Select the Line disconnect time.
VoIP VoIP ports The SIP server port and starting RTP port can be specified for the SIP server for a TalkSwitch VoIP network. See VoIP ports on page 188. SIP Server Registration Timer The SIP Server Registration Timer can be specified for the SIP server for a TalkSwitch VoIP network. See SIP server registration on page 188. UPnP By default, TalkSwitch uses Universal Plug'n Play (UPnP) to attempt to automatically open the required ports for VoIP communication through supported firewalls.
Support The Troubleshooting > Support command allows you to automatically e-mail log files to TalkSwitch Customer Support. Only use this command as directed, after receiving a Case ID from TalkSwitch Customer Support. Automatically e-mailing log files requires Microsoft Outlook to be configured as your default email client. Note that the e-mail will only include information related to your TalkSwitch system. 1. Choose Troubleshooting > Support. The Support window appears. 2.
CHAPTER 3 Ch ap te r 3 : Usi ng Ta l k Sw i tch USI NG TA L K SWI TCH RECEIVING CALLS With the auto attendant If you don’t have a receptionist, the auto attendant helps you handle all your inbound calls. Once an auto attendant has been configured and recorded, it will follow the instructions given in the configuration.
USING AN ANALOG EXTENSION This section describes how to use a third party analog phone with the TalkSwitch system. You can also use these procedures with the TalkSwitch TS-80, TS-200, TS-400, and TS-600 phones. However, these phones have additional keys that make it easier to access the functions. Refer to the user guide supplied with your TalkSwitch phone. Making calls Placing an intercom call An intercom call is a call from a local extension to another local extension, remote extension or ring group. 1.
Place out-of-office calls from a local extension 1. Dial 9 (0 in some regions) or 81–88 to choose a hunt group. The hunt group gives you access to an available line to dial out. 2. If your system requires permissions for outgoing calls, enter your access code. 3. Dial the phone number. Extensions can be restricted to specific hunt groups, and can block certain outbound calls. See Hunt group permissions on page 64 and Auto Route Selection on page 160.
Placing calls on hold 1. Press Flash or Recall to place the call on hold. 2. Press Flash or Recall again to take the call off hold. 3. If you have multiple callers on hold or in queue at your extension, press Flash 7 or Recall 7 to retrieve callers on a first in/first out basis. If you put a caller on hold using the Hold button on some third party analog phones, you won’t be able to access Talkswitch features while the caller is holding.
Unscreened transfer 1. Press Flash or Recall to put the caller on hold. 2. Dial 9 (0 in some regions) or 81–88 to choose a hunt group. 3. Dial the outside phone number. 4. Press Flash 4 or Recall 4 to complete the transfer. Do not hang up to complete the transfer, because this disconnects the call. Screened transfer Instead of completing the transfer once you have dialed the outside number, wait until the call is answered and ask the recipient if he or she wishes to take the call.
• If the call came from the auto attendant and the extension has no voice mailbox: “The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To return to the main menu, press star.” • If the call was transferred from another extension and the extension has a voice mailbox, but there is no auto attendant on this line with a main menu to return to: “The extension you have reached is currently busy.
Conference calling You can set up conference calling between three local extensions, two local extensions and one outside caller, or two outside callers and one local extension. Two local TalkSwitch extensions and one outside caller You do not require access to the telephone company’s 3-Way Calling/Conference service to use the TalkSwitch conference calling capabilities. 1. Establish a call with an outside party. 2. Press Flash or Recall to place the outside caller on hold. 3.
USING AN IP EXTENSION This section describes how to use a third party IP phone with the TalkSwitch system. You can also use these procedures with the TalkSwitch IP phones. However, these phones have additional keys that make it easier to access the functions. See TalkSwitch phone programmable key functions on page 214, and refer to the guide supplied with your TalkSwitch phone.
Place out-of-office calls from a local extension Warning: Using an external IP extension to call an emergency service number will not send the correct address to the emergency operator. We strongly recommend that you apply a warning label to any external IP extension stating: If an emergency call is made from this phone, you must provide your address to the emergency operator. 1. Dial 9 (0 in some regions) or 81–88 to choose a hunt group. The hunt group gives you access to an available line to dial out. 2.
While you’re on a call You can intercept a call while connected to another caller. 1. Press Hold to place the first call on hold. 2. Press *9, or *7 and the extension number, then press Dial, Send or #. 3. Once you are finished with the second call or would like to return to the first caller, press Cancel. Placing calls on hold 1. Press Hold. 2. If you have multiple callers on hold or in queue at your extension, you can retrieve them on a first in/first out basis.
Transferring calls to an outside number You can initiate a transfer from an IP extension to an outside number. If the telephone line has the 3-Way Calling/Conference service or the Transfer and Clear service, and the local extension has enabled Allow the use of same line connect (by dialing 80), the user can select hunt group 80 to dial the outside number on the same line the caller is on. Unscreened transfer 1. Press Transfer or xfer to put the caller on hold. 2.
Some IP extensions display a notification on the screen while the caller is on hold at your extension. If you want to rotate through queued callers while you are on the phone, dial 7 and press Dial, Send or #. The caller you are speaking to is placed on hold, and the first caller in the queue is retrieved. If several callers are queued, dial 7 and press Dial, Send or # to retrieve them on a first in/first out basis.
The second method uses the same line connect feature and the telephone company’s 3-Way Calling/Conference service. 1. Establish a call with an outside party. 2. Press Hold to place the outside caller on hold. 3. Dial 80 to choose the hunt group. 4. Dial the number of the other outside party and press Dial, Send or #. 5. When the call is answered, press Transfer to establish the 3-way call. TALKSWITCH PHONE PROGRAMMABLE KEY FUNCTIONS Many TalkSwitch IP phone models offer programmable keys.
• DND — Do not select a resource. Press the button or softkey to toggle Do Not Disturb mode on or off. Lights or icons are not used for DND keys. Note: You can also toggle DND mode by pressing *62#. • Park — Do not select a resource. Press the button or softkey to put the call on hold, in the next available park orbit. The system will respond with the park orbit number (500 to 509). Lights or icons are not used for Park keys.
A VoIP-enabled TalkSwitch unit is required for teleworkers to use external IP extensions. The external IP extensions are local extensions, and function like internal IP extensions at the office. Example: You have three branch locations (San Francisco, New York, Miami). Location 1: San Francisco Twelve VoIP numbers (250–261) are assigned to four VoIP lines. Location 2: New York Four VoIP numbers (270–273) are assigned to four VoIP lines.
MODEMS AND TELEPHONE LINE ACCESS If your modem is attached to TalkSwitch as an extension, you can configure it to access your telephone lines in one of two ways. 1. Enable direct line access to one of your telephone lines. You don’t have to dial 9 (0 in some regions) or any other hunt group to access an outside line at the extension where your modem is connected. Your modem will work the same way it always has. You don’t have to change your dial-up settings for the modem. 2.
Transferring calls from a remote extension You can forward calls from a remote extension without using Centrex or 3-way calling services. Calls can be transferred to any local or remote extension, ring group or voice mailbox. This feature also applies to VoIP numbers. 1. Press ** to place a call on hold at a remote extension anytime during a conversation. You hear the same dial tone as at a local extension and have the following three possibilities: • Press ** to retrieve the call placed on hold.
CALLS OVER VOIP WITH IP EXTENSIONS AND GATEWAYS If teleworkers are connected to the system via a certified compatible IP device (i.e. gateway or IP extension), there are several ways for them to interact with TalkSwitch. Making calls 1. Ensure the VoIP number is programmed with an auto attendant. 2. Dial the VoIP number. 3. When the auto attendant answers, dial an extension, voice mailbox, VoIP number or hunt group. Transferring calls 1.
To transfer a caller directly to voicemail from an analog extension: 1. Press Flash or Recall *, the mailbox number and hang up. To transfer a call to a voice mailbox from an IP extension: 1. Press Transfer or xfer *. 2. Enter the mailbox number. 3. Press Transfer or xfer to complete. 4. Press Dial, Send or #.
4. Dial 2 to change greeting options. This allows you to record a new personal voicemail greeting. The default greeting is: “The extension you have reached is unavailable at this time. Please leave a message after the tone”. While recording your greeting or announcement, remember that callers can press * to return to the auto attendant, if the call came from the auto attendant. When they are done recording, they can press # for more options.
If you use remote phone notification, you can accept or reject the notification call when you answer. • Press # to listen to messages. • Press * to postpone listening to messages. MUSIC ON HOLD TalkSwitch can play music to callers when they are on hold, parked or queued. The music played is provided by the source you have connected to the music jack or from a sound file (8 KHz, 8 bit, mono, u-law, .wav format) stored on the unit(s).
Switching modes automatically Use the TalkSwitch management software to set up automatic mode switching. See Scheduling on page 31. If you switch modes manually, TalkSwitch will automatically switch modes during the next scheduled mode change. USING CALL BRIDGE AND CALL BACK Working together, call back and call bridge act as your personal long-distance operator. Whether you are across town or around the world, these two features allow you to place calls from your office telephone line.
Using call back The call back feature allows you to initiate TalkSwitch to call you at a specified phone number. This gives you access to the following: • Call bridge • Local extensions, remote extensions and ring groups • Voicemail • Configuration settings Using call back involves 3 steps: 1. Call your TalkSwitch phone number to activate call back. 2. Answer and accept call back. TalkSwitch calls you back within 30 seconds. 3.
Accepting the call back There are two ways to accept a call back from TalkSwitch. Directly answering the call back 1. Answer the call and press #. If required, enter your password. This option is used when you have a direct line to your call back phone number. Using the announced message option The Use announced message option allows the call back from TalkSwitch to reach you when you are in a hotel or an office where calls are intercepted by a receptionist or switchboard operator.
CHAPTER 4 Ch ap te r 4 : Ca ll D e tai l Re co rd (CD R ) Lo g gi ng CA LL DE TA IL RE CO RD LO G G ING INTRODUCTION This chapter covers the setup and retrieval of call detail records (CDRs), which are records generated by calls through the phone system. The TalkSwitch unit can store the CDRs. The system can automatically e-mail the CDRs, or you can manually retrieve them with the Call Reporting licensed add-on application or a web browser.
TalkSwitch unit The TalkSwitch Unit area allows you to select the TalkSwitch unit that will process the CDRs. It is enabled if you selected Real-time to Serial/USB port or Store to File on TalkSwitch. 1. Select the TalkSwitch unit that will process the CDRs. Only active units are available. Email log file The Email Log File area allows you to have the system regularly e-mail a log file containing the CDRs. It is enabled if you selected Store to File on TalkSwitch.
4. Enter the system name in the User Name field of the Log in window, and the system password in the Password field. If the system name is blank, enter talkswitch. The browser shows the Welcome to TalkSwitch screen. 5. Click the Call Detail Record (CDR) Management link. The browser shows the Call Detail Record (CDR) Management screen. 6. Scroll down to the Download CDR section. 7.
• T — Transfer state • O — Outbound call • B — Bridged call. For example, a call in on one line that is forwarded over another line. This can include calls forwarded to remote extensions. • X — Blocked call • A — Account number assigned to the call with the same log #. 2. Log — This column indicates log number for the call. For the duration of the call, the log number remains the same. The event number will increment with each change of state.
calculate the total amount of time spent with a particular customer. The account number can be a numerical code up to 15 digits long. To assign an account number after a call has been completed, dial *88. When prompted, dial + #. If Direct Line Access is enabled on an extension: • Analog extension — press Flash, then dial *88. When prompted, dial + #. • IP extension — press **, then dial *88. When prompted, dial + #. 12.
CHAPTER 5 Ch a p t e r 5 : Vo I P I n fo r m a tio n VO IP INFORMATION ABOUT VOIP VoIP-enabled TalkSwitch units route VoIP calls over the Internet or private IP network, and other calls over the traditional telephone network. VoIP-enabled TalkSwitch units uses the industry-standard Session Initiation Protocol (SIP) for VoIP calls. In this guide the term SIP is often used in place of VoIP. There are three ways to use VoIP. A system can use one, two or all three methods.
Connecting to local and IP networks Set up a LAN (local area network) with an Ethernet switch, router, and modem or gateway. The Ethernet switch can be integrated into the router. Connect a computer to the LAN for configuring the TalkSwitch unit and other equipment. Optional IP phones can be connected as well. Use the provided RJ-45 Ethernet cable to connect the TalkSwitch unit to the LAN. To ensure reliability, all equipment should be connected to a UPS (uninterrupted power supply).
Setting the system IP settings Each TalkSwitch unit must be configured with a local IP address. These addresses are used to direct VoIP calls to the appropriate location. 1. Select the IP Configuration page. By default, Obtain IP and DNS information automatically is selected and the area shows IP addresses from the router. 2. Change Obtain IP and DNS information automatically to Use configured IP and DNS information in order to lock in the IP addresses. 3.
Setting the public IP address If you are setting up an external IP extension, or the SIP server of a TalkSwitch VoIP network, you must configure a public IP address for the TalkSwitch system. Some service provider VoIP networks also require the TalkSwitch system to have a public IP address. 1. Set the Type of public address. Choices are: • Dynamic public IP address — This is the default setting. Your ISP (Internet Service Provider) will assign different public IP addresses to your location.
If your router supports DDNS, ensure it supports your DDNS provider, and configure it to update the DNS servers. If your router does not support DDNS, download one of the applications specified on www.dyndns.com. To update the DNS servers, the application needs to run on a PC connected to the same LAN as the TalkSwitch system. 3. If you selected Static public IP address, enter the Current public IP address from your Internet Service Provider. Leave the Fully qualified domain name box blank.
2. If required, click the Manual Port Mapping Required link. The Manual Port Mapping window appears. It lists the packet type, port number, IP address and protocol of each required port. 3. To access the router configuration: a) Click the link containing the IP address of the gateway. The default browser starts, and prompts you for the router’s user name and password. b) Enter the router’s user name and password. The browser shows a setup screen. c) Navigate to the screen used to set up port forwarding.
Configuring the router manually If you cannot access the router configuration through the IP Configuration page, configure the router manually. 1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system. If required, you can map a different port.
For example, the following illustration shows external IP extension 151 at a home office, and 152 at a branch office. The external IP extensions connect to the TalkSwitch unit at the main office over the Internet. In this example, a user can receive or place a call with their external IP extension through the TalkSwitch unit to the standard telephone network. Figure 18: External IP extensions Before proceeding, ensure you have: • Connected the TalkSwitch system at each location to a network (page 231).
TALKSWITCH VOIP NETWORK A TalkSwitch VoIP network has at least one SIP device at each location. A SIP device is a VoIPenabled TalkSwitch unit, IP telephone or SIP gateway. One TalkSwitch unit in the network acts as the SIP server. The other SIP devices are SIP clients. A user, auto attendant or call cascade can dial a three-digit VoIP number (ranging from 250 to 299) to reach an extension, auto attendant or voice mailbox at any location.
SETTING UP A TALKSWITCH PROFILE FOR THE SIP SERVER The TalkSwitch profile for the SIP server shows registration details and contains authentication information. 1. Start the TalkSwitch management software, and connect to the TalkSwitch system that will act as the SIP server. 2. Select the VoIP Configuration page. 3. Select Profile TS, which is for configuring the TalkSwitch profile. 4. Select the This TalkSwitch location is the proxy/registrar check box. 5. Set Registrar authentication to Yes (digest).
SETTING UP A TALKSWITCH PROFILE FOR A SIP CLIENT The TalkSwitch profile for a SIP client contains registration details and authentication information. 1. Start the TalkSwitch management software, and connect to the TalkSwitch system that will act as the SIP client. 2. Select the VoIP Configuration page. 3. Select Profile TS, which is for configuring the TalkSwitch profile. 4. Leave the This TalkSwitch location is the proxy/registrar check box cleared. 5.
CONFIGURING VOIP NUMBERS FOR A TALKSWITCH VOIP NETWORK A VoIP number is like a telephone number, and is used to dial a TalkSwitch system at a particular location. Each VoIP number must be unique (i.e. only used at one location). VoIP numbers 250 to 299 permit direct dialing from any extension, auto attendant or call cascade to any extension, auto attendant or voice mailbox in the TalkSwitch VoIP network. No hunt group number is required.
SETTING UP LINE HUNT GROUPS IMPORTANT: Ensure that hunt group 9 or 0 is assigned to the group of telephone lines or VoIP trunks used for calls to emergency services. If a VoIP-enabled TalkSwitch unit is present, hunt group 88 uses the TalkSwitch VoIP network by default, and the other hunt groups use telephone lines. You can modify these default settings as described on page 248.
2. Select Profile TS, and then click View Registrar Entries. The Registrar Entries window appears. SERVICE PROVIDER VOIP NETWORK Using a service provider VoIP network requires at least one VoIP-enabled TalkSwitch unit. The service provider acts as the SIP server. The service provider assigns the VoIP numbers and VoIP configuration parameters. For example, the following illustration shows a service provider VoIP network.
Before proceeding, ensure you have: • Connected the TalkSwitch system at each location to a network (page 231). • Configured local IP addresses (page 232), and public IP addresses if required. • Configured the router (page 235). SETTING UP A SERVICE PROVIDER PROFILE If you are using a TalkSwitch-certified VoIP service provider, visit the support section at http:// global.talkswitch.com to access the service configuration guide for your VoIP service provider.
b) Click Settings. The Keep Alive Settings window appears. c) Select the type of ping, as directed by your service provider. Choices are: • Simple ping — A standard ping message that works with all SIP servers. • Nortel ping — A longer but more reliable ping message that only works with specific Nortel SIP servers (e.g. Nortel MCS 5200). d) If necessary, change the ping frequency, as directed by your service provider. The default setting is 45 seconds. 8.
3. Select the codecs your system can use, and clear the unsupported codecs. The following codecs are supported: • G.729 — This codec provides good quality. It requires the least bandwidth and accommodates the highest number of concurrent calls. • G.726 — This codec provides better quality. It requires more bandwidth and accommodates fewer concurrent calls. • G.711µ and G.711A — This codec provides high quality and supports Fax over IP.
6. Enter the User/account and the Password (if required) for this number. 7. Set up call handling for the VoIP number. For more information, click the Help icon ( the Call Handling area. ) in 8. Repeat steps 2 to 7 for each additional VoIP number. SETTING UP LINE HUNT GROUPS IMPORTANT: Ensure that hunt group 9 or 0 is assigned to the group of telephone lines or VoIP trunks used for calls to emergency services. A line hunt group is a set of lines that are available for making an outbound call.
ADVANCED VOIP CONFIGURATION Optionally, perform advanced VoIP configuration. Setting up caller ID The VoIP Caller ID area allows you to set up the source for caller ID for outbound VoIP calls. The same setting is used for the TalkSwitch profile and all service provider profiles. Extension names are used by default. 1. Select the VoIP Configuration page. 2. Set the caller ID for outbound VoIP calls.
3. Select the number of VoIP lines to set aside for each service. Choices range from 1 to the number of unreserved VoIP lines at this location. Shared means no VoIP lines are reserved for this service. Only unreserved lines will be available. SAVING SETTINGS TO TALKSWITCH To transfer settings from your computer to the TalkSwitch system, choose File > Save. A window appears indicating the configuration is being sent.
• Use high-speed connections on both ends of the call VoIP requires a broadband connection to support simultaneous calls. Please visit the support section of our site at http://global.talkswitch.com to determine what your Internet connection can support. Good quality VoIP is not possible over a dial-up modem connection. • Choose the right codec for your location • The default codec is G.729 (8 Kbps), using approximately 25 Kbps bandwidth upstream and 25 Kbps bandwidth downstream for each call. G.
A VPN is most useful for providing employees with remote access to the company network without compromising security. Encryption can have a negative impact on the call quality because of the increased overhead on the network connection. IPSec adds approximately 10% overhead to VPN traffic. What’s the difference between a public IP address and a private IP address? A public IP address is a globally unique number that identifies a device on the Internet.
What is a SIP server? The basic IP architecture is client/server in nature. The main entities in the SIP server are the proxy, redirect server and the registrar. Every TalkSwitch unit has a fully integrated SIP server for easy deployment and maintenance of your VoIP network. If you are deploying a multi-site configuration, one TalkSwitch unit will act as the SIP server for the entire VoIP network.
What is a port number? In an IP address like 64.26.209.103:5060, the port number is 5060; it is the number after the colon. Port numbers are required so a computer or device can support multiple applications or streams of simultaneous data communication. Each stream or application uses a unique port number. You can think of it like mailing a letter to a friend in an apartment building at a specific address.
CHAPTER 6 Ch a p t e r 6 : Tro u bl e s h o o t i ng a n d Sup p o r t TRO U BL E S H O O TI NG A N D SU PPO R T TROUBLESHOOTING Solutions to the following problems are described in this chapter: • Configuration • Auto attendant • Music on hold • Call routing • Answering and fax machines • Local extensions • Multiple TalkSwitch units • VoIP Some problems might be due to physical connections such as loose cables. Before you start to analyze possible configuration issues.
4. From an out-of-office phone, call into TalkSwitch and wait for the auto attendant. Enter command mode by pressing # on an analog extension phone, or *55# on a TalkSwitch IP phone (note: other brands may use *55 Send or *55 Dial). Enter the correct password, if you have password protection. Auto attendant The auto attendant does not play when calls come in 1. Check if the line light on an incoming call is flickering while the phone is ringing. If not, replace the phone cord. 2.
2. If calls are ringing, then going into voicemail, TalkSwitch may be set to answer after a predetermined number of rings that is larger than the number of rings set for your phone company voicemail. To remedy this situation, decrease the number of rings before the auto attendant answers (see below) or increase the number of rings before your phone company voicemail answers. To decrease the number of rings before an auto attendant answers: 1.
I’m unable to place intercom calls from a local extension 1. If the local extension has been set up for direct line access to your telephone lines, you need to press Flash or Recall on an analog extension, or ** on an IP extension, before intercom calling. Answering and fax machines The answering machine and/or fax machine picks up calls before they can be answered by telephone extensions 1. Check the ring sequence for the telephone line, telephone number and mode.
Extension(s) ring, but there is no caller This can occur when a caller hangs up after the auto attendant has begun to play. In some areas, the telephone company’s disconnect/clear signal is weak. The auto attendant may not be able to pick up the disconnect signal as soon as a caller hangs up. The auto attendant will not receive a response after playing its message and the call will fall through to your settings in the Action Performed After Auto Attendant Playback area in the Auto Attendants page.
Example: You have two TalkSwitch units, six telephone lines and 12 employees. The six lines have the hunt/rollover service from the phone company. Suggested setup: Plug the four highest traffic lines into unit 1. Also, connect the eight highest phone usage employee extensions to unit 1. Connect the remaining lines and extensions to unit 2. Calls across the LAN are lower in volume 1. Check the Telephone Lines - Audio page.
SUPPORT If you are having problems with the configuration or operation of TalkSwitch, please read this section. If you require further assistance, do one of the following: 1. Contact your authorized TalkSwitch reseller. 2. Check the FAQ section located in the support area for your region at our website at http:// global.talkswitch.com. 3. Contact our customer support department by e-mail: support@talkswitch.com. 4. Call a technical support specialist at TalkSwitch: 1.866.393.
For products purchased outside of the U.S. and Canada To be eligible to obtain warranty service during the warranty period, the Customer must provide proof of the date of purchase, serial number, and obtain warranty return instructions from a service facility designated by TalkSwitch. To obtain warranty service, the Customer is responsible for the cost of all shipping charges, duties and taxes for products sent to the authorized service facility.
A pp e n di ce s A pp e n di x A : Fun cti o n s an d Co mm a nd s APPENDIX A E X TE NSI O N N U M B E RS , FUN C TI O N S A N D CO M M A N D S The following tables list extension numbers, functions and commands you can enter with a phone. EXTENSION NUMBERS The following table lists the local extensions, remote extensions, general voice mailboxes, VoIP numbers, and ring groups. Note that dialing 101–108 will ring local extensions 111–118.
0 (9 in some regions) Dials the receptionist. *0 External PA access to make an announcement through the attached external PA system. *300–399 Dials the system speed dial number. Flash or Recall/Hold 5 Disconnects the current caller and reconnects to the last caller on hold. A conference-call initiator can disengage the second conferenced party by pressing Flash 5 or Recall 5.
*9 Call pick-up of any ringing line. # on an analog extension phone, or *55# on a TalkSwitch IP phone (note: other brands may use *55 Send or *55 Dial). Enters command mode. FUNCTIONS YOU CAN ENTER FROM OUTSIDE PHONES The following table lists functions that can be entered from outside phones after the auto attendant answers. Keys Function performed 0 (9 in some regions), 1, 2, 3, 4 and 5 Performs the action defined in the auto attendant configuration.
30 + # TalkSwitch tells you which mode it is currently using. 3 and mode number + # Switch modes (1 = mode 1, 2 = mode 2, 3 = holiday mode). 4 and auto attendant number + # Record auto attendant message (1 to 9). 04 and auto attendant number + # Erase auto attendant message (1 to 9). 5 and auto attendant number + # Play auto attendant message (1 to 9). 6 and auto call back number + # Record auto call back announced message (1 to 4).
APPENDIX B A pp e n di x B : Tal k Sw i tch an d Te l e p h o n e Co m pa ny Call i ng Se r vi ce s TA L K SW I TCH A N D TE L E P H O N E CO M PA NY S E R VI CES Telephone companies offer a range of services on their telephone lines. The range of services varies by telephone company, and some services may not be available on all lines. Please consult your local telephone company for feature availability.
VOICEMAIL The Voicemail service gives callers the opportunity to leave a message when your telephone line is busy or unanswered. Voicemail is also referred to as Call Answer. TalkSwitch can work in conjunction with your telephone company’s Voicemail service. CALL WAITING The Call Waiting service beeps when you have another call waiting to be answered. To talk to the other caller when you hear a call waiting beep, press the Flash or Recall button twice.
HUNT/ROLLOVER The Hunt/Rollover service hunts across a set of telephone lines to find a free line for an incoming call. Two or more lines are required. This allows an organization with multiple telephone lines to publish one phone number. Hunt/Rollover is also known as Hunt Group, Busy Rollover, Hunting Facility, or Call Forward On Busy. The TalkSwitch unit uses hunt groups for outgoing calls.
Services using line reversals In certain regions, telephone companies may use line reversal signaling to improve call handling on busy telephone lines. TalkSwitch units support various forms of line reversal, and allow perline configuration of service type. TalkSwitch units are pre-set to work with the common line reversal service type for each region, where applicable.
APPENDIX C A pp e n d i x C : Ta lk Sw itch an d Po w e r I nte r r up ti o n s TA L K SW ITCH A N D PO WER IN TE RR UP TI ONS TalkSwitch settings and configurations In the event of a power failure, your TalkSwitch settings and configuration will not be lost. The TalkSwitch configuration is stored in non-volatile memory. Non-volatile memory means your feature settings (configuration) remain in the TalkSwitch memory despite interruptions in the power supply.
APPENDIX D A pp e n di x D : Sa fe t y a n d Re g u lato r y I n fo r m ati o n SA FE TY A N D RE G U LA TOR Y I N FO R MA TIO N The following information applies to TalkSwitch units bearing the part number CT.TS001.1. Safety Precautions Before using TalkSwitch, please review and ensure the following safety instructions are adhered to: 1. Read, follow and retain instructions — All safety and operating instructions should be read, followed and retained for future reference before operating the equipment. 2.
Important Notices CE Compliance The product models listed below comply with the essential requirements of the European “Radio and Telecom Terminal Equipment” (R&TTE) directive 1999/5/EC, and are for connection to regular telephone lines (PSTN).
ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Notice: The Industry Canada label identifies certified equipment. This certification means the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
Other Countries For latest information on regulatory compliance in other markets see http://global.talkswitch.com and select required country. RoHS Compliance This equipment conforms with the Reduction of Hazardous Substances (RoHS) Directive 2002/ 95/EC. The RoHS directive provides for restriction or elimination of the following substances: Lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated diphenyl ether (PBDE).
APPENDIX E A pp e n di x E : Tal k Sw i tch O n e - y e ar War r an ty a n d Re tu rn Po l i cy TA LKSW ITCH ONE-YEAR WA RRANTY A N D RE TU RN PO L I C Y TalkSwitch limited warranty Condition: The original end-user customer acknowledges that he or she has read the limited One-Year Warranty and Warranty Disclaimers and understands the same and agrees to be bound by its terms and conditions. TalkSwitch, a division of Centrepoint Technologies Inc.
This warranty gives specific rights, and Customer may have other rights subject to jurisdiction. To the extent any part of this limited warranty statement is inconsistent with such local law, that part shall be deemed modified to be consistent with such local law. DOC Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions for digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications.
APPENDIX F A pp e n di x F : Spe ci f ic ati o n s SP E CI F I CA TI O NS The following specifications apply to TalkSwitch units bearing the part number CT.TS001.1.
Analog Extension Specifications Connector type RJ-11, 2-pin Trunk type Loop start Interface impedance Either 600 Ω, 900 Ω, TBR21, BT complex, AU complex or ZA complex, depending on region. Loop range 0–600 Ω Recall or Flash supported Yes On-hook voltage 35 V Off-hook loop voltage source 35 V Off-hook loop current 23 mA to 40 mA Dial tone level -2.
Regulatory Approvals ACTA TIA/EIA/IS-968A and FCC Part 68, Industry Canada CS-03 FCC Part 15B, Industry Canada ICES-003 Power adapter complies with UL and CSA Reduction of Hazardous Substances (RoHS) Directive 2002/95/EC VoIP Features (models with VoIP lines only) • Embedded SIP server and user agents • Integrated registrar • Fax tone detection • RTP • G.711µ-law/A-law, G.726 (32 Kbps), G.729a • G.
APPENDIX G A pp e n di x G : Co py r i gh t a nd L ice n si ng N o ti ce s CO PYRIGHT AND LICE NSING N OTICES © 2009 TalkSwitch, a division of Centrepoint Technologies Inc. All Rights reserved. TalkSwitch software is protected under copyright law and international treaties. Unauthorized reproduction or distribution of TalkSwitch software, or any portion of it, in any form, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent of the law.
C) © 2001–2003 Swedish Institute of Computer Science. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
F) © 1991, 1999 Free Software Foundation, Inc. 3rd-Party IP Phone configuration library. © 2006 Centrepoint Technologies, Inc. This library is free software. You can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation, either version 2.1 of the License, or (at your option) any later version.
APPENDIX H A pp e n di x H : H o me /O ffi ce W i r i ng Gu i de HOME/OFF ICE WIRING GUIDE This appendix describes phone wiring for North America, and is provided as reference information for other countries and regions. For users in the United Kingdom, see page 11 for wiring information. Basic residential phone wiring Looped wiring Loop wiring is common in most residential houses.
Demarcation point The demarcation point is the point of interconnection between the telephone company facilities and your building. Location: It is usually a box located inside the building, within 15 feet of the incoming phone wiring. In newer houses, it may be located near the fuse box. Wiring: The box will contain at least four posts used to branch the incoming wiring to the internal phone wiring.
Home and home office wiring options prior to adding TalkSwitch Incoming phone lines D Residential building All phones are connected together in a single loop (or in multiple loops) The phones are all wired to Line 1. If you have two or more incoming lines, the phones can be wired to Line 1, Line 2 or even both lines for two-line phones. Prior to adding a TalkSwitch, all phones in the home ring in unison when a call comes in.
Connecting to phone lines Using one telephone line Using single-line phones single-line phone cord — 2 pins single-line phone cords — 2 pins wall jack to TalkSwitch L1 Using a two-line phone two-line phone cord — 4 pins Connecting to TalkSwitch rear panel If you have two lines, you will need to connect them to jack L1 and jack L2.
OPTION 2 — TalkSwitch controls incoming lines and phones Advantages • Home phone system and office phone system are integrated together. • Calls to the home can be forwarded to the office and vice versa. • The home phones have all the call handling capability as the office phones including voicemail, call cascade, mode scheduling, call forwarding etc. • Suitable for one or two incoming phones lines. Disadvantages • Requires a little more wiring, and additional cabling.
Adding an extension block D X E 114 114 114 111 112 To TalkSwitch extension 113 X Y To house loops 1. Add an extension block next to the demarcation point. 2. Connect the house loops and the phone cable from the demarcation point to the posts of the extension block.
Connecting to TalkSwitch E D 114 114 114 111 112 113 Connecting to TalkSwitch rear panel To office extensions, phones and fax machines To extension block, use a single-line phone cable from jack E4 From demarcation point, use a single-line phone cable from the demarcation point to jack L1 Ext 113: To fax machine (optional) from jack E3 Ext 112: To phone from jack E2 Ext 111: To phone from jack E1 RJ-11 cabling can go up to 100 feet from the TalkSwitch without affecting voice quality.
GL O SSA R Y * Star/asterisk sign The character at the bottom left of your touchtone telephone keypad. # Number/pound/hash sign The character at the bottom right of your touchtone telephone keypad. 3-way calling/conference call Connecting three parties together for one telephone conversation. TalkSwitch offers its own 3way conference feature the same as the 3-way conference service offered by telephone companies. .wav format This file format is 8000 Hz, 8-bit, mono, µ-law.
CO Central office of a telephone company. Communications software Software to send and receive data over telephone lines via modems. Compression Reduces the data size. It saves data storage space, bandwidth and transmission time. Conference call Connecting three or more parties for one phone conversation. They can be internal or external TalkSwitch parties or remote callers. Configuration The way the system is set up. The management software defines the settings of the TalkSwitch system.
Firmware Firmware is a combination of software and hardware. Microchips that have data or programs recorded on them are called firmware. Flash or Recall button A button on your telephone. Pressing the Flash or Recall button has the same effect as pressing the Link button or pressing and releasing the hang-up hook on a telephone. All of these actions send a signal to TalkSwitch to put calls on/off hold.
LED Light Emitting Diode. A device that lights up when electricity is passed through. TalkSwitch has five LEDs on its front panel letting you know which lines are in use and three on the back panel beside the LAN port. Line 1, 2, 3, or 4 A jack or plug-in on the back panel of TalkSwitch which can accept an RJ-11 plug from a telephone line or PBX system. You can plug in a single-line telephone cable into this jack and it becomes a usable TalkSwitch line.
Rollover Rollover (Hunt) is a phone company feature that allows calls to be forwarded to another line if the first line is busy. Most businesses with two or more lines subscribe to the rollover service so that only one phone number needs to be published for customers. You should configure all TalkSwitch lines that are part of the rollover group to answer in the same fashion Registered jacks Telephone and data plugs registered with the FCC.
SIP server A server using the SIP protocol to manage calls between SIP devices. Serial port Serial ports are physical plug-ins. They allow two devices to exchange data. SMTP Simple Mail Transfer Protocol. The standard for e-mail transmission across the Internet. SMTP is a text-based protocol. Terminal adapter A device that allows analog devices to be used on digital lines (ISDN). Terminal adapters are similar to modems. TX/RX Transmit and receive data. UDP User Datagram Protocol.
INDEX Numerics 3-way calling wait time list 199 3-Way Calling/Conference check box 134 3-Way Calling/Conference service 161, 185 A About Call cascade 65 About page 25 Access code Adding 128 Removing 128 Access code box 128 Access Code Configuration area 127 Account name box 167 Account Options area 169, 172 Action list 154 Action Performed After Auto Attendant Playback area 156 Actions During Auto Attendant Playback area 154 Activate Access Codes for Outgoing Calls area 127 Activate Access Codes for Outgoi
TalkSwitch TS-350i and TS-550i IP phones 85 TalkSwitch TS-850i IP phones 96 TalkSwitch TS-9112i, TS-9133i and TS-480i IP phones 90 Additional Settings button 62, 63, 64, 65 Additional Settings window 62, 63, 64, 65 Adjust button 31 Administration area 27 All mailboxes option 125 Allow access to hunt groups check box 170, 173 Allow screening of calls option 185 Allow the use of same line connect (by dialing 80) check box 64, 167, 170, 173 Alternate DNS server box 34, 233 Analog extension 57 Announcements rec
Telephone lines 137 Call Back Recording an announcement 170 Call Back Bridging Access window 170, 173 Call Back Options window 190 Call back ring return area 190 Call Bridge (DISA) page 166 Call cascade About 65 Ignoring for calls transferred from local extensions 74 Ignoring for unanswered intercom calls 73 Call conference 208 SIP extension 213 Call detail record (CDR) 226 enabling 226 retrieving data 227 Call forward 217 screening options 218 to remote extension (music on hold) 222 Call handling local ext
Cleaning XVII Clear All Extensions button 128 Clear Code button 128 Clear telephone line after call transferred check box 185 CLID matching list area 146 CLID Routing Groups area 146 CLID type to match lisst 146 Clock setting area 189 CNG tones 194 Code name box 128 Codec options Setting 55 Codec Options button 55 Codec Options window 55 Configuration File window 24, 175 Configuration Selection page 23 Configuration software troubleshooting 255 Configure Auto-Detected TalkSwitch System button 23, 177 Config
Delete Password button 126 Delete password for mailbox list 126 Delete Password window 126 Delete Wav File button 40 Deleting Music on hold file 40 Password 126 Detect 1 tone option 194 Detect 2 tones option 194 Diagnostics 2 Dial 0 routing area 28 Dial 9 routing area 28 Dial notification phone number using list 79 Dial-by-name directory Setting up 158 Digit Detection area 191 Direct line access 161 Direct Line Access area 61 Direct Line Access tab 62 Disable playing of transfer prompts to callers when redi
queuing callers to...
contacting TalkSwitch 261 fax machines 258 local area network 259 local extensions 258 music on hold 257 to obtain warranty service 261 Hold ringback reminder timer list 188 Holiday Mode label box 29 Holiday Settings window 30 Hotline Access area 63 Hotline Access tab 63 HTTP port box 193 HTTP Ports area 193 Hunt Group 80 is used for same line connect check box 164 Hunt Group Access area 167 Hunt Group Access window 167 Hunt group busy overflow for outgoing calls area 151 Hunt group check box 164 Hunt Group
Intercom calls area 190 Intercom calls follow cascade settings check box 190 Intercom Calls Options window 190 Inter-digit timeout (IDT) list 163 Internal IP extension 57 Internal IP extension registration interval list 193 Internal Registration Interval area 193 Internet connection 11 Internet Email Settings window 43 Internet email settings window 44 Interval between attempts list 79 IP Configuration page 34 IP extension 57 configuring 96 IP Extension Details area 59 IP Extension VoIP Lines area 193 IP Ex
Loading Auto attendant message Erasing 156 Local area network Connecting 10 Networking TalkSwitch units 16 Optimizing TalkSwitch system 18 troubleshooting 259 Local extension Bypassing automatic route selection 164 Bypassing toll restriction 164 Restricting access to line hunt groups 164 Local Extension/Fax page 57 Local extensions Connecting 11 troubleshooting 257, 258 Location list 59 Location window 176 Lookup name directory Setting up 158 M MAC Address 86, 97 MAC address 61 MAC Selection window 60, 61,
More Settings button 43, 44 Move Down button 151 Move Up button 151 MUSIC connector 5 Music on hold Deleting file 40 Playing on the PA system 40 Setting up 15 troubleshooting 257 My Outgoing Server (SMTP) Requires Authentication area 44 My Outgoing Server (SMTP) Requires Authentication check box 44 My TalkSwitch system link 26 N Networking TalkSwitch units 16 No answer call cascade 69 No Answer tab 69 Notification option list 41 Notification Settings area 77 Notification Settings button 78 Notification Set
Playing music on hold 40 Pager notification 79 Pager number box 79 Park ringback reminder timer list 188 Password Deleting 126 Password box 44, 45, 49, 61, 143, 167 PBX Connecting to a TalkSwitch unit 21 PBX extension length Setting 159 PBX extension length list 186 PBX fraud XVI PC Connecting to a TalkSwitch unit 6 Perform a blind transfer option 185 Perform Busy at extension action option 184, 185, 186 Perform message notification for list 79 Perform No Answer at extension action option 184, 185, 186 Perm
QUICK calibration window 138 QUICKkMethod LineCalibration 138 QUICKMethod LineCalibration 137 R Realm/domain box 53 Reboot button 183 Reboot System window 183 Recommended system specifications 1 Recording Auto attendant message 156 Auto call back announced message 170 Prompted call back announced message 173 Region Selection area 27 Register with authentication username 52 Registrar authentication list 49 Registrar entries Viewing 53 Registrar Entries window 53 Registrar server name box 53 Registration sta
S Save Template As button 87 Save Template As window 87 Saving Key assignment template 87 Scheduling area 31 Scheduling page 29 Select button 61 Select File button 43, 131 Select Wav File button 39, 157 Select Wav File window 39, 157 Selected Dates area 30 Server Port Numbers area 45 Service provider profile Setting up 50 Service provider VoIP network 244 Set Ring Group Extensions window 122 Setting Codec options 55 do not disturb mode 73 PBX extension length 159 Unit ID 17 Setting up Automatic route select
System prompt language for this extension list 117 System prompt language list 59 System specifications Recommended 1 System Speed Dials page 129 System time link 25 T TalkSwitch 350i window 87 TalkSwitch 480i window 94 TalkSwitch 550i window 88 TalkSwitch 9133i window 93 TalkSwitch Command Console window 181 TalkSwitch configuration software Upgrading 6 TalkSwitch Date and Time Properties window 31 TalkSwitch Firmware Update window 182 TalkSwitch management software Installing 5 Starting 22 Upgrading 6 Ta
E-mail server settings 46 TFTP server Setting up 181 TFTP server location box 180 This server requires logon to incoming mail server before sending mail option 44 This server requires SMTP logon information option 44 This TalkSwitch location is the proxy/registrar checkbox 49 Time to send box 227 Time Zone area 32 Time zone list 60 To Local Extension tab 184 To Remote Extension tab 184 To Ring Group tab 186 Toll restriction 160 Bypassing 164 Setting up 162 Transfer and Clear area 185 Transfer and Clear chec
Use system name in caller ID information for all outgoing VoIP calls option 49 Use the first and last names specified above to replace the incoming Caller ID names check box 133 Use the following call cascade settings for Holiday Mode list 30 Use transfer prefix list 187 User name box 44, 45 User/account box 143 User/account name box 49 Username and Password area 143 Username box 61 Using Key assignment template 88 V Verifying the connections 21 View Blocked IP Addresses 200 View Mailbox Data button 125 Vi
