User guide

76 TALKSWITCH USER GUIDE • NORTH AMERICA
Use Password on Call Back:
The password option is designed to give you security and to restrict the
use of this particular Call Back number. Enter a 4- to 8-digit password for
the Call Back. When TalkSwitch calls you back, you are prompted for the
password to accept Call Back.
Use Announced Message:
We recommend this option if the number TalkSwitch calls back is to a
hotel or a location where a third party answers the call. The Announced
Message option allows you to record a message that plays when the call is
initially answered during a Call Back. For example, “Please transfer this
call to Bob in room 307”. The Announced Message can be recorded locally
using an extension handset or remotely by accessing Call Back from the
Auto Attendant. The Record message button gives the instructions as
follows:
Pick up a telephone handset connected to the TalkSwitch and use the
following keypad commands to record the specific Auto Call Back
Announced Message:
1. Press to enter command mode. Enter the password if required.
2. Enter the appropriate command as listed below. After each command,
press to confirm the entry.
Auto Call Back Recording Playback
16171
26272
36373
46474
Note: There are 4 Auto Call Back accounts per TalkSwitch unit. If you
need to record an Announced Message for a particular Auto Call Back
account, it must be on the same TalkSwitch unit as the account.
Note: If you need to configure and/or record an Announced Message from
a remote location and do not have the Auto Attendant set up to answer
this Call Back line, you can call your Call Back number and let it ring 15
times. A generic Auto Attendant will answer and you can configure Call
Back by pressing 6.
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