User guide

TALKSWITCH CONFIGURATION 65
Play Auto Attendant
This option plays an Auto Attendant for incoming calls. Select the
appropriate Auto Attendant (1–9) and the number of rings before the Auto
Attendant answers.
Go to Voice Mailbox
If you do not want to use an Auto Attendant but want the call to go to a
voice mailbox, select the appropriate mailbox. The caller always hears one
more ring than the number of rings you select. TalkSwitch uses the first ring
to determine the ring type and to support Caller ID information.
Adjust Sequence.. (button)
This section controls how the Extensions will ring before the Auto Attendant
answers the call.
• If you have chosen the Auto Attendant to answer calls immediately, this
section does not require configuration and is grayed out.
• If the Auto Attendant is set to answer after 1 or more rings, configure when
specific Extensions ring before the Auto Attendant answers.
• If no Auto Attendant is selected to answer on the specified line, specify when
particular Extensions will ring up to 9 times. Remember that no calls go
to voicemail unless you first have an Auto Attendant answer.
2.3.5.4 VoIP Numbers
This section deals with how TalkSwitch 48-CVA will handle incoming
VoIP calls.
First, select a VoIP number to configure. Then select the appropriate mode for
which you want TalkSwitch to use these settings. If you entered the phone
number in the VoIP Numbers section under System Information, the number will
appear on the corresponding button.
Note: If you call on any line, TalkSwitch answers after 15 rings with a
generic Auto Attendant so that you can still access the system to make
configuration changes, change modes, access voicemail or dial
Extensions.
Remember: Callers are only directed according to settings for an Auto
Attendant. Calls do not follow the Call Cascade settings of any of the
Local Extensions programmed to ring before the Auto Attendant answers.