User guide

138 TALKSWITCH USER GUIDE • NORTH AMERICA
6.2.2.6 Two or more TalkSwitch units connected to the same LAN
I can’t reach an extension across the LAN
• Make sure the other unit is connected to the LAN and powered on.
• Pick up a Local Extension belonging to the other unit. If there is dial
tone, then check your LAN connections. On the rear panel, the top LED of
the 3 LEDs next to the LAN port should be on. If there is no dial tone,
then make sure the unit is powered on.
The configuration does not show the other TalkSwitch unit(s)
• Check your LAN connections. Are you able to communicate with another
extension on the other unit?
• Check the Unit ID of each unit. If the lights on one or more units are
flashing, then there is a conflict with the Unit ID numbers assigned to
each TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift
the handset. It will tell you immediately if a Unit ID number needs to be
assigned. Follow the instructions accordingly. You can dial 00 at
any time to check the Unit ID of the unit you are connected to. Click the
System Information link after you have opened of the TalkSwitch
configuration Software.
After recording an Auto Attendant greeting, I can’t play it back.
• After recording an Auto Attendant on one of the TalkSwitch units, it will
then copy it to other TalkSwitch units on the LAN. During this process,
you cannot listen to that particular Auto Attendant. Try again in a few
minutes.
Calls are not always reaching my voicemail.
• In extreme cases, when the system is in high use, all channels across the
LAN might be in use so calls cannot be transferred to extensions or
voicemail. If this situation appears to be happening frequently, you may
want to consider optimizing the way the system uses lines. In the Line
Hunt Groups section of the software, we recommend that you enable the
‘Hunt lines on same unit first’ option. Also, ensure that frequently used
extensions are connected to units with enough lines out to reduce LAN
traffic.
Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6
lines have the Hunt/Rollover service from the phone company.
Suggested setup:
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