User guide

HELP AND TROUBLESHOOTING 133
problems encountered. If this does not resolve the problem, contact your
TalkSwitch dealer.
Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error. To
fix the problem, reboot TalkSwitch. It will do a file system check and fix any
problems encountered.
Line 1, 2, 3 and 4 lights flashing simultaneously: Firmware not loaded or
corrupted. To fix the problem, reload the TalkSwitch firmware. Make sure you
update with the last version you updated with. Do not use an old version off
the install CD if you have updated your system.
Line 1 and 4 then Line 2 and 3 lights flashing alternatively: System prompts
not loaded or corrupted. To fix the problem, reload the TalkSwitch firmware.
Make sure you update with the last version you updated with. Do not use an
old version off the install CD if you have updated your system.
Line 1 and 3 lights, then Line 2 and 4 lights flashing iteratively: System
reboot is required. This is usually the case after a Firmware update.
6.2.1 Problems that may occur during Configuration
I am not able to “Retrieve settings” from my TalkSwitch.
Solution: Try the following solutions, in order, until the problem is resolved.
• Ensure TalkSwitch is turned on and plugged into a working power outlet.
Then select “Retrieve settings”, under the File menu in the configuration
software.
• Try rebooting TalkSwitch (turn the power off and then back on). Then
select “Retrieve settings”, under the File menu in the configuration
software. This will often correct any miscommunication that may have
occurred between TalkSwitch and your PC.
• Make sure you do not have any communications programs running at the
same time you want to use the TalkSwitch configuration software. These
can include Palm Pilot, Hot Sync, TalkWorks, digital camera software or
others. These programs tend to hold on to COM ports, making them
unavailable for other programs.
I am unable to configure TalkSwitch using a touch-tone phone and the
Keypad Commands.
Solution: Try the following solutions, in order, until the problem is resolved.
• TalkSwitch cannot be configured using a phone that is sharing a line
with it.
• If you are trying to configure TalkSwitch using an Out-of-Office phone,
you must first enter Command Mode. Dial at the auto attendant. If
#