User guide

98 TALKSWITCH USER GUIDE • NORTH AMERICA
1. Establish a call with an outside party.
2. Place the outside caller on hold and dial the number of the other outside
party. If you don’t have ‘Direct Line Access’ enabled at your extension,
dial ‘9’ or another Hunt Group before dialing the second phone number.
3. When the call is answered, press ‘flash’ ‘6‘ to establish the 3-way call.
The second method uses the telephone company’s 3-Way Calling/Conference
service.
1. Establish a call with an outside party.
2. Press ‘flash’ 80 to place the outside caller on hold and dial the number of
the other outside party.
3. When the call is answered, press ‘flash’ 80 to establish the 3-way call.
3.2.9 Making and receiving calls using VoIP
TalkSwitch 48-CVA supports inter-branch connectivity via PSTN and VoIP.
Once properly configured, calls are made between locations using VoIP with
broadband connections. TalkSwitch has 50 VoIP location codes (250-299) that
can be assigned to any VoIP number. These location codes are dialed from any
extension or auto attendant. TalkSwitch automatically hunts the VoIP ports
for placing these calls.
Other calls are made over VoIP by dialing hunt group 88 (activate voip
numbers in this hunt group first). Dialing ‘88’ at the internal dial tone tells
TalkSwitch to hunt all voip numbers for an available line. In order to reach a
remote location, a VoIP phone number has to be assigned to the VoIP number
you intend to call.
Example: You have 3 branch locations (New York, Miami, San Jose), all with
TalkSwitch 48-CVA units.
Location 1: New York
Phone numbers assigned to 4 VoIP numbers: 250-261 (12 phone numbers)
Location 2: Miami
Phone numbers assigned to 4 VoIP numbers: 270-273 (4 phone numbers)
Location 3: San Jose
Phone numbers assigned to 4 VoIP numbers: 280-283 (4 phone numbers)
If someone in the New York office wants to reach someone in the Miami
office, they can dial one of the phone numbers associated to Miami