User guide

TALKSWITCH CONFIGURATION 87
2.4.3 Telephone Lines
This section describes how TalkSwitch handles incoming calls based on the
incoming line and distinctive ring numbers.
Configure incoming calls during mode 1, 2 and holiday mode
Each incoming telephone line has to be set to answer incoming calls using
one of the auto attendants. In this example, we will use Auto Attendant 1
and Mode 1 to answer all lines. If you are not using Mode 2 or Holiday Mode,
you don‘t need to configure the settings for those modes.
Figure 88: Call handling telephone lines
1. Open the TalkSwitch configuration software.
2. Select Call Handling -> Telephone Lines.
3. Choose Line 1. Each additional line can be configured in succession,
following steps 5 and 6.
4. Select Business Hours.
5. From the drop-down menus, select Play auto attendant Switchboard and
immediately. This will pick up all incoming calls on Line 1 and play your
recorded greeting.
6. Repeat the same setting for each of your incoming lines. Start at step 4
and choose Line 2 and apply steps 5 and 6.
7. Save settings to the unit.