User guide

81Appendices
Problem:One of the Local Extensions (telephones) does not ring.
• Some telephones require more 'voltage' in order to ring. These phones are
usually the older 'Bell' phones that have mechanical ringers. These phones
are simply too much of a load for TalkSwitch and should not be used as an
extension.
• Make sure the telephone cord you are using between the phone and
TalkSwitch is working properly. Also, check to make sure the ringer is
turned on for your phone.
Problem:Extension(s) ring, but there is no caller.
• This can occur when a caller hangs up after the Auto Attendant has begun
to play. In some areas, the Telephone Company's 'disconnect/clear' signal is
weak. This is the reason the Auto Attendant may not pick up the disconnect
signal right away when a caller hangs up. Because the Auto Attendant will
receive no response after playing its message, the call will fall through to
your settings for the 'User does not make a selection' option associated with
that Auto Attendant.
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