User guide

A D D I N G I P P H O N E S T O T A L K S W I T C H 2 6
Programming the Polycom IP phone
The TalkSwitch system automatically configures the necessary parameters required for the
proper operation of the Polycom phone with TalkSwitch. On the phone:
1. Press the Menu key and select Settings > Advanced.
2. Enter the password, and then press the Enter key. By default this is 456. When the
TalkSwitch unit configures the phone, it changes the password to 23646 (which spells
“admin” on the telephone keypad).
3. Select Admin Settings > Network Configuration.
4. Select Server Menu and change ServerType to TrivialFTP.
5. Select Server Address and press the Edit key. Press the 1/A/a key. If you are setting up an
internal IP extension, enter the IP address of the TalkSwitch unit acting as local proxy. If
you are setting up an external IP extension, enter the public IP address or FQDN of the
TalkSwitch system. Use the * key to enter decimal points.
6. Press the Exit button three times. Advanced appears at the top of the menu.
7. Select Restart Phone and confirm by selecting Yes.
The phone connects to the TalkSwitch local proxy and downloads the configuration file. If the
configuration is successful, the phone will reboot and show the time, date and extension
number. To ensure full functionality, dial another extension and check the audio transmission in
both directions.
Further configuration
The steps above will configure your Polycom IP phone as a local extension. For more
information, refer to the Troubleshooting section in your phone user guide.
See Local Extension/Fax in Chapter 2 of the TalkSwitch User Guide for instructions on configuring
direct line access, hunt group permissions, Caller ID settings (VoIP only), call handling,
and voicemail.
Updating the Polycom firmware
This procedure is only required if you need to update the Polycom firmware. To update
the firmware:
• Install a TFTP application.
• Download and extract firmware files.
• Configure the phone to point to the firmware files.
Installing a TFTP application
You require a TFTP server application to update the phone firmware. One such free TFTP utility
can be downloaded from Solarwinds at the following URL:
http://support.solarwinds.net/updates/New-customerFree.cfm?ProdId=52
1. Download and install the TFTP program.
2. Take note of the location of the TFTP program root directory location. The phone firmware
files are extracted to this directory in the next section. (i.e. for Solarwinds TFTP, the root
directory is C:\TFTP-Root).