User guide

A D D I N G I P P H O N E S T O T A L K S W I T C H 2 2
ADDING POLYCOM IP PHONES
Adding a Polycom phone to the TalkSwitch system configuration
1. Launch the TalkSwitch management software.
2. Select the Local Extension/Fax page.
3. Select the Extension tab.
4. Select an available extension number.
Activate extension area
1. Select the Activate Extension check box.
2. Set the Extension type to IP extension.
3. Enter the user’s First name and Last name. The names are used for caller ID, and appear
within other pages of the TalkSwitch management software. The Last name is used with the
dial-by-name directory.
4. Select Polycom as the Type of phone, and then select the model. Choices are Polycom 301,
Polycom 320, Polycom 430, Polycom 501, Polycom 550, Polycom 601 and Polycom 650.
5. Select the language for prompts heard by the user of the extension in the System prompt
language list.
IP extension details area
1. Set the Location. Choices are:
• Internal — The phone is an internal IP extension located within the office, and is
connected to the same LAN as the TalkSwitch unit.
• External — The phone is an external IP extension located outside the office, and is
connected to the TalkSwitch unit over the internet. A VoIP-enabled TalkSwitch unit
is required.
Warning: Calls to an emergency service number using an external IP extension will not send
the correct address to the emergency operator. We strongly recommend that you apply a
warning label to any external IP extension stating:
If an emergency call is made from this phone, you must provide your address to the
emergency operator.