User guide

TALKSWITCH CONFIGURATION 87
Figure 81: Erase auto attendant
Figure 82: View auto attendant time usage
2.4.2.3 Select routing options for each auto attendant
The caller can select the single-digit options 0, 1, 2, 3, 4 or 5.
If the caller selects 0 then:
The 0 option is used to direct callers to a receptionist. You may want to
configure this option to ring a local extension. For an After Hours auto
attendant, use this option to forward calls to a remote extension for
emergency purposes or direct callers to a voice mailbox.
By default, TalkSwitch waits 1.5 seconds after your caller enters a digit
before following with another digit. If no other digit is received,
TalkSwitch follows the action set for the single digit. This allows caller to
use 1 for the auto attendant option and 111 as an extension number.
View Auto Attendant Time Usage
To view the amount of time used by all
auto attendants, go to the main menu:
Tools -> Memory Usage -> Auto
Attendant.
You may have unused auto attendant
messages. If you delete them, you can free
up memory.