User guide

86 TALKSWITCH USER GUIDE
Record Instructions (button)
Click this button to display a dialog box showing the instructions on how to
record and play an auto attendant using a telephone. The unit adjusts the
recording volume for optimal recordings.
Figure 79: Recording instructions
Load Auto Attendant (button)
Click this button to display a dialog box with instructions on how to load an
auto attendant using a pre-recorded .wav file. If you want to have auto
attendants professionally recorded, make sure to specify that the files have
to be 8KHz, 8bit, mono, and saved as a µ-law format .wav file.
Figure 80: Audio file format
Erase Instructions (button)
Click this button to display a dialog box showing the instructions on how to
erase an auto attendant using a telephone. It is a good idea to erase unused
auto attendants. They share the memory with voicemail.
Failure to record or load an auto attendant will cause your office phone
to answer with no message. The caller will hear silence and might assume
that the call did not get connected.
What should an auto attendant say?
Example: “Welcome to the ABC company. If
you know your party‘s 3-digit extension you
may dial it now. To reach our receptionist,
press 0 or stay on the line.“