User guide

84 TALKSWITCH USER GUIDE
TalkSwitch has nine auto attendants. They can be used together to create
powerful call routing options.
Callers can dial local extensions, remote extensions, extension ring groups
(300-309), voicemail to leave and retrieve messages, access call back/
call bridge and enter command mode to make changes to the system
configuration from the handset.
400 series mailboxes can be dialed at the auto attendant without
pressing first. This is useful for providing virtual extensions associated
with a mailbox for telecommuters or other part-time staff.
2.4.2.1 Adding/configuring an auto attendant
Follow the steps below to set up an auto attendant to answer all incoming
calls, play your recorded message and enable callers to dial their party‘s
extension or dial 0 for a receptionist.
1. Open the TalkSwitch configuration software, if not already open.
2. Select Call Handling -> Auto Attendant.
3. Select Auto Attendant 1 and type a name into the Auto Attendant Name
field. You can configure and name 2–9 later.
4. Follow these settings as shown in Figure 85. Set up extension 114 as your
reception and enter the appropriate values for your office.
Figure 78: Configuring auto attendant