User guide

TALKSWITCH CONFIGURATION 83
a) Select the country in the drop-down list next to Populate calendar
with holidays observed in. See Figure 77 on page 83.
b) Select any date in the calendar.
c) Click Add >>.
d) Repeat b) and c) until all required holidays are listed.
e) Select the mode to Use for Call Cascade settings and click OK.
Figure 77: Holiday mode
You can choose how incoming calls to any TalkSwitch extension are routed
during Holiday Mode. Use the menu to select whether a call on a holiday will
follow an extension‘s Mode 1 or Mode 2 call cascade (routing) settings. For
example, if Mode 2 is used when the office is closed, you could choose to use
Mode 2 call cascade for all extensions during holidays.
2.4.2 Auto attendant
TalkSwitch can handle inbound calls with an auto attendant. Auto
attendants can answer all incoming calls, play a recorded message and route
callers to their requested extensions.
If the receptionist is away from the desk, or if you do not have a
receptionist, an auto attendant responds and gives callers options. Calls
cannot follow an extension‘s call cascade sequence until an auto attendant
has answered or the caller has been manually transferred.