User guide

70 TALKSWITCH USER GUIDE
Transfer Settings
Decide if you would like your callers to hear ringing, music or double beep
tones while they are being transferred.
2.3 VOICEMAIL
This section deals with the internal voicemail system included in TalkSwitch.
TalkSwitch provides three types of voicemail:
• Local
The mailbox is associated to a local extension (analog or IP). By default,
each local extension and additional IP extension has its own voice
mailbox. For information on enabling additional IP extensions using
TalkSwitch licensed add-ons, see 2.7 Licensed Add-ons on page 120.
• Remote
The mailbox is associated with a remote extension, such as a mobile
phone. These mailboxes must be assigned by the user at the extenion.
• General
The general system mailboxes are for general use or group voicemail. They
are not tied to any specific extension.
2.3.1 Mailbox options
Local, remote, and general voice mailboxes can be configured the same way.
The following procedure describes the setup of local extension voicemail.
You can use the same steps for setting up remote and general voicemail.
1. Open your TalkSwitch configuration software.
2. Select Voicemail -> Local Ext. Voicemail.
3. Click Activate as mailbox <ext>.
4. You can use this option to relay information. If you want to prevent
callers from leaving messages, select Activate as announcement <ext> from
If you connect a music source to the music jack but do not enable Music
on Hold, the caller hears both music and beep sounds. When the callers
make a selection at the auto attendant to go to extensions with call
screening enabled, they will hear ringing and music.
Under remote extensions, make sure that the remote extension has been
enabled, otherwise you cannot activate its mailbox.