User guide

68 TALKSWITCH USER GUIDE
Figure 57: Music on hold
On-Hold Settings
There are three options when callers are placed on hold:
1. Play ‘double beep’ tones to callers when they are on hold. This is the
default setting. No additional configuration is required.
2. Play music whose source is connected to the MUSIC jack, if you have a
music source connected to the music jack.
3. Play music from file loaded on TalkSwitch, if you have a sound file
loaded. You can convert MP3 and other file formats using a utility like
Audio Converter or Ripper. Download a converter at:
www.audioi.com. Check the volume of music on hold with a test call.
Adjust the levels as required. This setting is not real-time. Save the
configuration to the unit and make another test call.
2.2.10.2 Internal audio file
You can load a digital audio file into memory.
Advantages: No additional equipment is required. You can use the same file
for all units in the system. This provides seamless music for calls transferred
across the network.
Disadvantage: The length of the recording is limited by your memory
capacity.
See 1.11 Increasing Memory Capacity on page 26 for more details.
To load a digital audio file into memory:
1. Connect the unit to your computer and open your configuration software.