User guide

66 TALKSWITCH USER GUIDE
Identify types of calls by different ring patterns
Example: You are the president of a company and you don‘t want to handle
calls from the general public, yet you want to be alerted when important
colleagues try to contact you. Your regular local extension may be 111 for
most people, but you can configure an extension ring group 305 to ring your
extension with a different ring pattern. You tell your colleagues to choose
extension 305 at the auto attendant or ask to be transferred to extension
305 when speaking to someone in the office. You can tell by the ring pattern
if the call is to 305 or 111.
Forwarding calls to a ring group
• Manually from a local extension:
Analog phone: Press Flash and the ring group number
IP phone: Press Xfer or Transfer and enter the ring group number, then
press Dial or .
• From an auto attendant:
Auto attendants can be configured to send calls to ring groups just as
they do to extensions. The auto attendant might say: “To reach the sales
department, press 1, to reach Mrs. A‘s office, press 2, or press 0 to reach a
receptionist.” You could use this auto attendant as a company greeting or
within a call cascade sequence at a ring group.
• From a call cascade:
The call cascade sequence can route the call to ring group 300.
Example: If there is no answer at your desk, the call is transferred to the
sales department. If no one answers the phone in sales, the call is
forwarded to your voicemail. If music on hold is enabled, the caller hears
music throughout the entire process.
2.2.10 On-Hold/Ringback
The Music on Hold feature lets you provide music or a recorded message for
callers while they are waiting to be routed or transferred.
Callers tend to react more positively to transfers or waits if they hear music.
Companies can also play recorded advertisements or provide information
about their business.
There are two ways to add music on hold to your system:
• an external audio source
•an internal file