User guide

TALKSWITCH CONFIGURATION 63
Use Same Line Connect
Check this box to allow incoming calls to use the same line when forwarding
it to the remote extension. This feature allows only one line to be used when
forwarding incoming calls to a remote extension. It can only be used when
the line of the originating incoming call has 3-Way Calling/Conference or
Transfer service (Centrex/Plexar). If the line does not have any of these
services, the call will be forwarded using the hunt group chosen in the
Connect using: drop-down list.
If you have a Transfer and Clear service on your line(s) and want to have
TalkSwitch clear lines after forwarding calls to remote extensions, you need
to enable Clear telephone line after call transferred (Options -> Transfer
Options). If your service requires the remote extension to answer the call
before the transfer can be made, use one of the screening options in Call
Handling -> Remote Extensions in the drop-down list under the Answered
tab.
Forwarding calls to a remote extension
• Manually from a local extension:
Analog phone: Press Flash and the remote extension number.
IP phone: Press Transfer and the remote extension number followed by
Dial, Send or . See Appendix A: Functions and Commands on
page 195 for common analog and IP phone commands.
• From an auto attendant:
The auto attendant can be configured to route the calls to your remote
extension. The auto attendant might say: “To reach Mr. A’s cell phone,
press 1, to reach his office, press 2 or press 0 to reach a receptionist.” You
can also instruct callers to dial the extension directly at the auto
attendant. You could use this auto attendant as a company greeting or
within your call cascade sequence at your local extension. For details,
refer to 2.4.2 Auto attendant on page 83.
• From a call cascade:
A call cascade sequence can route a call to a remote extension.
If there is no answer at your desk, the call is transferred to your cell
Remote extensions do not have the ability to transfer calls manually
when using Same Line Connect.
When using Same Line Connect, callers hear silence while they are on
hold. The callers are on hold at the telephone company and not at
TalkSwitch. If you want callers to hear music while they are on hold for
calls forwarded to remote extensions, don’t use Same Line Connect. It is
best to experiment with different settings in order to decide what works
best for your configuration.