User guide

52 TALKSWITCH USER GUIDE
Dedicated fax line
You may already have an incoming dedicated fax line. For more information,
see 2.2.6.1 Dedicated fax line on page 52.
Advantages: It is easy to set up and you don’t need to change the way your
fax handles calls.
Disadvantages: The dedicated fax line cannot be shared with the other
phone devices (i.e. You cannot make an outbound voice call on your fax
line). The dedicated fax line costs money and may not often be used.
Distinctive Ring fax detection
Distinctive ring is a service provided by your phone company. A second
phone number is added to the same physical incoming telephone line. For
more information, see 2.2.6.2 Distinctive ring fax detection on page 54.
Advantages: It does not require a second physical incoming telephone line
for faxes. More telephone lines can be added as you grow and you can keep
the same fax arrangement.
Disadvantages: You only have one incoming telephone line and can only
handle one call at a time. The phone company may charge a fee for a
distinctive ring.
Automatic fax detection with the auto attendant
An auto attendant can detect incoming fax calls and route them accordingly.
For more information, see 2.2.6.3 Automatic fax detection on page 55.
Advantages: Calls are automatically handled for you, no distinctive ring
service and no listening to ring patterns are required. Incoming telephone
lines are shared between all phones and faxes, making better use of your
resources.
Disadvantages: Older fax machines do not emit a CNG tone and the auto
attendant cannot detect them.
2.2.6.1 Dedicated fax line
If you have a dedicated fax line or number, your fax machine should be
connected to an incoming phone line. Connect the remaining incoming
telephone lines to your unit. Incoming telephone lines will be handled by
the unit and your fax will work the way it has always worked. If however,
you have a dedicated incoming telephone line for your fax machine that will
be controlled by TalkSwitch, perform the steps below.