User guide

192 TALKSWITCH USER GUIDE
6.1.2.6 Multiple TalkSwitch units connected to the same LAN
I can’t reach an extension across the LAN.
• Make sure the other unit is connected to the LAN and powered on.
• Pick up a local extension belonging to the other unit. If you hear a dial
tone, check your LAN connections. On the rear panel, the top LED of
the three LEDs next to the LAN port should be on. If there is no dial tone,
make sure the unit is powered on.
The configuration does not show the other TalkSwitch unit(s).
• Check your LAN connections. Are you able to communicate with another
extension on the other unit?
• Check the unit ID of each unit. If the lights on one or more units are
flashing, there is a conflict with the unit ID numbers assigned to each
TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift the
handset. It will tell you immediately if a unit ID number needs to be
assigned. Follow the instructions. You can dial 00 to check the
unit ID of the unit you are connected to. Click the System Information
link in the TalkSwitch configuration software.
After recording an auto attendant greeting, I can’t play it back.
• After recording an auto attendant on one of the TalkSwitch units, it will
copy it to other TalkSwitch units on the LAN. During this process, you
cannot listen to that particular auto attendant. Try again in a few
minutes.
Calls are not always reaching my voicemail.
• When the system is in high use, all channels across the LAN might be in
use, so that calls cannot be transferred to extensions or voicemail. If this
situation happens frequently, consider optimizing the way the system
uses the lines under System Information -> Line Hunt Groups in the
configuration software. Click the checkbox next to For all Hunt Groups,
hunt lines on same unit first. Also, ensure that frequently used extensions
are connected to units with enough lines out to reduce LAN traffic.
Example: You have two TalkSwitch units, six incoming telephone line-
lines and 12 employees. The Six lines have the hunt/rollover service from
the phone company. Suggested setup: Plug the four highest traffic lines
into unit 1. Also, connect the eight highest phone usage employee exten-
sions to unit 1. Connect the remaining lines and extensions to unit 2.
Under System Information -> Line Hunt Groups in the configuration
software, make sure you have the For all Hunt Groups, hunt lines on same
unit first checkbox enabled. This arrangement keeps most of the traffic
on unit 1 and any outbound calls made from any extension will go out on
the same unit the extension is connected to. This also applies for