User guide

HELP AND TROUBLESHOOTING 191
• The level of the auto attendant is too loud and is overpowering the CNG
tone, affecting the detection. Try lowering the volume level of the
auto attendant.
6.1.2.5 Other possible local extension problems
I am unable to access TalkSwitch lines with a local extension.
•Check your Direct Line Access settings under System Information ->
Local Extension in the configuration software. If a local extension has
not been given Direct Line Access to your incoming telephone lines, you
must dial 9 or 81-88 to access a line.
•Check if Activate Automatic Route Selection is enabled under System
Information-> Auto Route Selection. ARS can re-direct or block calls.
My PC (internal or external) modem cannot dial out.
• If Direct Line Access to incoming telephone lines is not enabled on the
extension where your modem is connected, you will have to include a line
hunt group prefix (9 or 81-88) before the dialing the modem number.
One of the local extensions (telephones) does not ring.
• Some telephones require more voltage in order to ring. These phones are
usually the older ‘Bell’ phones with mechanical ringers. These phones
should not be used as TalkSwitch extensions.
• Make sure the telephone cord you are using between the phone and
TalkSwitch is working properly.
• Enure that the ringer is turned on.
Extension(s) ring, but there is no caller.
• This can occur when a caller hangs up after the auto attendant has begun
to play. In some areas, the telephone company’s disconnect/clear signal
is weak. The auto attendant may not be able to pick up the disconnect
signal as soon as a caller hangs up. The auto attendant will not receive a
response after playing its message and the call will fall through to your
settings for After the Auto Attendant has finished playing and no selection
has been made within, under Call Handling -> Auto Attendant,
When I try to access voicemail, I hear a busy tone.
•Check your Direct Line Access settings under System Information ->
Local Extensions in the configuration software. If a local extension has
been given Direct Line Access to your telephone lines, you must first
press Flash on an analog phone, or on a IP phone, before
dialing the mailbox. The same applies for dialing other extensions to
initiate intercom calls.