User guide

190 TALKSWITCH USER GUIDE
6.1.2.3 Call routing with local extensions and home phones
Callers are disconnected when transferring calls from one extension
to another.
• If you are using the hook switch rather than the Flash button to put
callers on hold, you may be holding the hook switch down too long
and disconnect.
I can’t use my conference/3-way calling feature from the
phone company.
• You need to make sure you have checked the box indicating that you
have 3-way calling or transfer and clear on the appropriate lines under
System Information -> Telephone Lines in the configuration software.
I’m unable to place intercom calls from a local extension.
• If the local extension has been set up for Direct Line Access to your
telephone lines, you need to press Flash on an analog phone, or
on a IP phone, before intercom calling.
6.1.2.4 Answering and fax machines
The answering machine and/or fax machine picks up calls before they
can be answered by telephone extensions.
• Check your settings under Call Handling -> Telephone Lines in the
configuration software. Your fax machine and/or answering machine
extension may be set to answer calls at the same time as your telephone
extensions. To fix this problem, remove the fax or answering machine
extension from the list of extensions to ring on an incoming call.
Incoming faxes are not automatically detected and routed to the
fax machine.
• ensure that you selected the correct extension for the field labeled if a
fax call is detected, under Call Handling -> Auto Attendant in the
configuration software.
• Not all fax machines emit a CNG tone that TalkSwitch can detect and
route. Therefore, you may consider incorporating an additional method of
fax routing. This could include the use of a dedicated fax line or a
distinctive ring number.
• Many fax machines/modems will time-out or disconnect after 25 seconds
on average if they have not connected with another fax machine/modem.
If you clicked the checkbox next to After the Auto Attendant has finished
playing and no selection has been made within, under Call Handling ->
Auto Attendant, the fax call may time-out before it reaches your fax
extension. If you have a long auto attendant message, you may want to
shorten it or use another fax routing option.