User guide

HELP AND TROUBLESHOOTING 187
CHAPTER 6
Chapter 6: Troubleshooting and Support
TROUBLESHOOTING AND
SUPPORT
6.1 TROUBLESHOOTING
Solutions to the following problems are described in this chapter:
• Problems that may occur during configuration
• Problems that may occur while using the TalkSwitch features
Some problems might be due to physical connections such as loose cables.
Before you start to analyze possible configuration issues. See 1.15 Verifying
the connections on page 29.
6.1.1 Problems that may occur during configuration
I am not able to retrieve settings from TalkSwitch.
• Reboot TalkSwitch.
On the TalkSwitch front panel, turn the power button off and back on.
• Make sure you do not have any communications programs running at the
same time you are using the TalkSwitch configuration software. These
can include Palm Pilot, Hot Sync, TalkWorks, digital camera software or
others. These programs tend to occupy COM ports, making them
unavailable for other programs.
I am unable to configure TalkSwitch using a touchtone phone.
1. You cannot configure TalkSwitch using a phone sharing the same line in
parallel. You have to configure TalkSwitch using one of the extensions
plugged into the back panel of TalkSwitch.