User guide

178 TALKSWITCH USER GUIDE
1. In the TalkSwitch System Configuration window, select
System Information -> VoIP Numbers.
2. Select VoIP 1 and check the Activate VoIP Number box, the default profile
for entering a phone number is the TalkSwitch Profile.
3. Phone numbers 250-299 have special functionality with TalkSwitch. They
can be dialed directly from any extension or auto attendant and are
routed automatically via VoIP to the destination with the number
assigned to one of its ports. Part of the role of an administrator is to
keep track of all phone numbers assigned to each location to prevent
duplicate numbers in multiple locations. We recommend that you use the
numbers 250–299. It will facilitate calling from extensions and auto
attendants.
For each TalkSwitch unit with VoIP lines on the network, you can assign
up to 12 VoIP phone numbers, increasing the number of inbound VoIP call
handling options available.
4. Repeat the above steps for VoIP numbers 2-12.
5. For systems with multiple units, repeat the process for each TalkSwitch
unit (click on the tabs labeled TalkSwitch 1, TalkSwitch 2, TalkSwitch 3,
and TalkSwitch 4).
5.4.3.2 Configure call handling for VoIP numbers
Configuring call handling for VoIP numbers customizes TalkSwitch to fit the
unique needs of your business. These call handling options are similar to the
options available for your incoming telephone lines. Perform the following
steps to configure VoIP call handling options for each networked TalkSwitch
unit with VoIP lines.
1. In the TalkSwitch System Configuration window, select
Call Handling -> VoIP Numbers.
2. Select your first VoIP number (It will be labeled with the number you
assigned in Assign VoIP Phone Numbers above).
3. From the drop-down list next to On an incoming call during mode:, select
the mode to configure (for example, Mode 1).
4. From the drop-down lists, select Ring extensions only, Play auto
attendant, or Go to voice mailbox.
Ensure that each number assigned is unique in the network.