User guide

USING TALKSWITCH 153
• Configuration settings
Using call back involves 3 steps:
1. Call your TalkSwitch telephone number to activate call back.
2. Answer and accept call back. TalkSwitch calls you back within
30 seconds.
3. At the auto attendant you can choose to perform call bridge, dial an
extension, access and retrieve voicemail or configure TalkSwitch.
Activate call back
There are two ways to activate call back.
1. Using prompted call back activation from your out-of-office location:
a) Dial a TalkSwitch telephone number.
b) Let the line ring until the auto attendant answers.
c) Dial 6 on the telephone keypad.
d) If you have password protection on the account, enter your password.
e) TalkSwitch offers a series of prompts:
You can enter 1 and hang up to initiate the call back.
If you need to enter a new prompted call back number, enter 2 and
follow the prompts.
2. Using auto call back activation from your out-of-office location:
a) Dial one of the call back telephone numbers that has been configured
for auto call back activation.
b) Let the line ring at least once but no more than three times and hang
up before the call is answered.
c) Within 20 seconds, TalkSwitch calls your auto call back number.
For prompted call back, TalkSwitch always dials the last prompted call
back number entered. If you do not have the auto attendant answer a
line, a generic TalkSwitch auto attendant will answer after 15 rings. You
can then dial 6 to access the call back settings.