User guide

USING TALKSWITCH 149
• set up or change pager and remote phone notification
By default, the auto date and time stamp is on. This information is
played at the end of each message. If you have caller ID service, the
phone number is displayed with the time and date.
d) Press 4 to record your name for the dial-by-name directory.
If you haven’t recorded your name for the directory or if you wish to
change the recording, press 4. The dial-by-name directory is accessed
at the auto attendant according to your configuration. Callers are
directed to enter the first 3 letters of the employee’s last name. The
system finds the exact or closest match and plays the recorded name
with the extension number, giving callers the option to connect to
that extension.
3.8.3 Recording an announcement on a regular or an IP phone
An announcement is a recorded message providing information to callers. It
can be recorded using your phone as a voicemail message or loaded as an
audio file. The system hangs up after playing an annoucement. Callers have
the option of pressing during an annoucement to return to the auto
attendant. Callers can also press 0 to perform other actions if this is
configured in the voicemail options.
You might include in the announcement a mention of the selections a caller
may press and leave a section of silence at the end to give the caller time to
make a selection.
To record an announcement, access a voice mailbox and select option 2 to
change greeting options as described in 3.8.2 Retrieving messages and
accessing a voice mailbox on page 147. To load a pre-recorded announcement
or to configure 0 as an option to be selected, see 2.3.1 Mailbox options on
page 70. To configure call handling options for announcements, see 2.4 Call
Handling on page 81.
3.8.4 Pager and cell phone notification
When a new message is left in a voice mailbox, it can notify a pager, cell
phone or a remote number.
You must record your name in order for the extension to be included in
the dial-by-name directory.