User guide

USING TALKSWITCH 147
To transfer a caller directly to voicemail from a regular phone:
1. Press Flash , the mailbox number and hang up.
To transfer a call to a voice mailbox from an IP phone:
1. Press Transfer or xfer .
2. Enter the mailbox number.
3. Press Transfer or xfer to complete.
4. Press Dial, Send or .
When a caller presses after leaving a message or after 2 minutes have
elapsed, TalkSwitch plays a prompt asking callers if they wish to keep the
message, listen to the message or re-record the message. Callers can press 0
and the system directs the call according to the settings of that mailbox.
3.8.2 Retrieving messages and accessing a voice mailbox
The first time you access your voice mailbox, you are prompted to assign a
password, record a greeting and record your name for the dial-by-name
directory.
For the general mailboxes, there are no directory listings and you are not
prompted to record a name. If you wish to have your name in the company
directory, use the mailbox associated with its extension as the directory is
related to the extension’s mailbox. When your mailbox has been set up, you
access it through the prompt instructions.
When a new message is left in a local extension mailbox, TalkSwitch plays a
stutter dial tone when the handset is picked up. If the phone supports a
frequency-shift keying (FSK) message waiting indicator (not applicable to IP
phones), the light flashes. The TS-80, TS-200, TS-400 and TS-600 phones
support a message waiting counter. The display on the phone shows the
number of new messages stored in the mailbox(es) associated with that
extension.
1. Dial from a local extension or and the mailbox
number at the auto attendant if you are dialing from an outside location.
From an IP phone, press Dial, Send or .
2. Local extensions can transfer employees to access voicemail by pressing
Flash and entering the mailbox number. From an IP phone,
press Transfer or xfer + mailbox + Dial, Send or .
If Direct Line Access is enabled, be sure to press Flash before trying to