User guide

USING TALKSWITCH 145
• If the call was automatically forwarded, it follows the remote extension’s
No Answer or Busy call cascade action.
• If the call was manually forwarded, it follows the remote extension’s No
Answer or Busy call cascade action. This action can be changed to ring the
extension back to the person who performed the transfer.
• If the call was conditionally forwarded, it follows the call cascade action
in the No Answer or Busy for the original extension selected.
3.7.4 Calls over VoIP with IP phones and Gateways
If teleworkers are connected to the system via a certified compatible IP
device (i.e. gateway or IP phone), there are several ways for them to interact
with TalkSwitch.
Making calls
Once the phone or gateway is registered with the TalkSwitch unit acting as
the SIP server, calls can be made as follows:
1. At dial tone, dial a phone number associated to any of the other
locations.
2. At dial tone, dial a phone number associated to one of the VoIP numbers
on TalkSwitch. Ensure that an auto attendant is programmed to answer
this line. Once the auto attendant has answered, dial an extension, VoIP
location or voice mailbox. To place calls through the regular phone lines,
you must activate and configure a call bridge account (see 2.5 Call Back/
Call Bridge on page 102). To access regular phone lines dial 9 and enter
the password for call bridge.
Receiving calls
Once the phone or gateway is registered with the TalkSwitch unit acting as
the SIP server, calls are received directly from other registered gateways or
through the system.
1. If the call is routed via TalkSwitch, you can transfer the caller dialing
and any extension or voice mailbox.
2. If the call came directly from a IP gateway or phone, you can transfer the
call if your phone or service provider supports this feature.
Currently, TalkSwitch does not place calls on hold or transfer calls when
you call other locations, since the call does not actually go through
TalkSwitch.