User guide

144 TALKSWITCH USER GUIDE
a) Press to retrieve the call placed on hold.
b) Dial any local extension, remote extension, voice mailbox, VoIP
location or ring group.
If the system is configured in the TalkSwitch configuration software under
Options -> Transfer Options in the Remote Transfer section to Perform a
blind transfer, the system plays the prompt “Call Transferred — Goodbye.”
and hangs up after the extension or mailbox is dialed.
If the system is configured in the Transfer Options section to allow call
screening, dial 4 to complete the transfer or 5 to cancel
the transfer and return to the caller.
3.7.3 Screening options for forwarded calls
The screening options for call forwarding are configured in the TalkSwitch
software using the call cascade Answered options in the remote extension
window.
Forwarding calls with screening
When play accept/reject prompt is configured in the Answered call cascade
option under Call Handling -> Remote Extension, TalkSwitch plays a pre-
recorded prompt to callers asking them to hold and then dials your call
forwarding number. When you answer the forwarded call, you hear a prompt
saying: “You have a forwarded call. To accept the call, press . To reject the
call, press .” If you reject the call, it is routed according to the call
cascade option specified next to If a call is rejected from this ext.:
When play caller’s name first is configured in the Answered call cascade
option, TalkSwitch plays a pre-recorded prompt to callers asking them to
record their name at the sound of the tone. TalkSwitch asks the caller to
hold and dials the call forwarding telephone number. When you answer the
forwarded call, TalkSwitch plays a pre-recorded prompt saying: “This is call
forward, you have a call from...” and plays the recording of the caller’s name.
To accept the forwarded call, press on your telephone keypad, re-route
the call to its call screening call cascade options by pressing .
When either screening option is used, music on hold is enabled and you are
not using the 3-way calling feature (Same Line Connect) to forward calls, the
caller hears music while TalkSwitch is waiting for the remote extension to
accept the call.
If a forwarded call is not answered or the line is busy, TalkSwitch performs
the following, based on how the call was originally forwarded: