User guide

USING TALKSWITCH 143
3.7 OUT OF THE OFFICE — RECEIVING CALLS WITH CALL
FORWARDING (ANALOG AND IP)
3.7.1 Three ways to forward calls
1. Automatic call forwarding
The auto attendant can forward office calls to your call forwarding
telephone number (i.e. remote extensions). Use the auto attendant
message to prompt callers to select your remote extension number(s).
(e.g. “To speak to John Smith, press 211.”)
2. Manual call forwarding
If someone in your office has answered a call at a local extension, the call
can be transferred to one of the call forwarding (remote extension)
numbers.
a) Put the call on hold at the local extension.
b) Dial the remote extension number (e.g. 211) to which you want the
call forwarded.
c) Hang up an analog phone or press Transfer or xfer on a IP phone.
The call is handled according to the call cascade options of that remote
extension.
3. Conditional call forwarding
If the auto attendant answers a call and the caller selects an extension or
ring group number that is busy or is not answered, the auto attendant
can forward the call to a remote (out of office) extension number.
Conditional call forwarding is configured in the TalkSwitch software using
the call cascade’s No answer or Busy settings for each local extension,
remote extension and ring group (see 2.2.7 Local extensions on page 56
through to 2.2.9 Extension ring groups on page 64).
3.7.2 Transferring calls from a remote extension
You can forward calls from a remote extension without using Centrex or 3-
way calling services. Calls can be transferred to any local or remote
extension, ring group or voice mailbox. This feature also applies to VoIP
numbers.
1. Press to place a call on hold at a remote extension anytime
during a conversation. You hear the same dial tone as at a local extension
and have the following three possibilities: