User guide

USING TALKSWITCH 141
connects to the Miami location. The TalkSwitch at the Miami location
handles the call according to the configuration in the Call Handling section
for the VoIP numbers.
3.5 USING PHONES CONNECTED IN PARALLEL
TO TALKSWITCH
Phones connected in parallel (not connected to TalkSwitch but connected to
the same line) with TalkSwitch always ring at least once before TalkSwitch
starts ringing its extensions or the auto attendant answers the call.
TalkSwitch uses the first ring to identify the incoming ring pattern before
passing it on to the extensions or the auto attendant (TalkSwitch
determines if the call is a distinctive ring and detects any caller ID
information). A parallel phone can interrupt a telephone call on any of the
incoming telephone lines.
Making and receiving calls on phones connected in parallel
to TalkSwitch
Make calls on parallel-connected phones as if TalkSwitch were not sharing
the telephone line with them.
If you answer on a parallel-connected phone before the auto attendant
engages, TalkSwitch takes no further action. If a call is answered on a
parallel-connected phone after the auto attendant engages, you can turn off
the auto attendant message by pressing 0 at one of the TalkSwitch
extensions, or let it time-out on its own, in which case you will hear:
”Good-bye”.
Transferring calls on parallel-connected phones
Calls answered on a parallel-connected phone can be transferred to any
TalkSwitch extension or voice mailbox. To transfer the caller, press
. After you hear 2 beeps, dial the extension and hang up. You
cannot announce a caller to the transferred extension but if you stay on the
line, you are in a conference call state. You can hang up at any time.
If you transfer a call from a parallel-connected phone and then hang up, the
extension rings the number of times specified for that extension. If it is not
answered within that number of rings, the call is handled according to that
extension’s call cascade actions.