User guide

USING TALKSWITCH 139
3.3.6 Using the TalkSwitch call waiting feature
If the call waiting feature is activated as a Busy option in the call cascade
routing for a local extension and the dialed extension is in use, the caller
hears ringing or music depending on the music on hold settings. The person
at the extension hears the following:
• If the phone supports call waiting caller ID, you hear a beep followed by a
short blip.
• If the phone does not support call waiting caller ID, you hear a beep.
When the call waiting notification beep is heard, the person at the
extension can pick up another line and dial 7 and press Dial, Send or
to put the current caller on hold and answer the new caller. To
return to the previous call, press the flashing line key that corresponds to
the previous call. On most IP phones, this will put the current call on
hold and connect to the other caller.
• To terminate the current call and go back to the other caller on hold,
hang up, then go off-hook and press the button that corresponds to the
flashing line of the caller on hold. If the person at the extension does not
want to take the new call, she or he can ignore the call waiting beeps and
TalkSwitch directs the caller to the next level of the call cascade for that
extension (i.e. send the caller to the associated voice mailbox).
3.3.7 Conference calling with TalkSwitch
3.3.7.1 Two TalkSwitch local extensions and one outside caller
You do not require access to the telephone company’s 3-way calling/
conference service to use the TalkSwitch conference calling capabilities.
1. Establish a call with an outside party.
2. Press Conf or Hold to place the outside caller on hold. Dial the local
extension you wish to conference with.
3. When the extension answers, press Conf to establish the 3-way call.
3.3.7.2 Two outside callers and one local extension
There are two different methods for this type of conference call. The first
method is similar to the one above, using only TalkSwitch for the conference
function.
1. Establish a call with an outside party.