User guide

138 TALKSWITCH USER GUIDE
2. You will hear a confirmation indicating that the caller has been parked
successfully and into which park orbit.
3.3.4.2 Retrieving a parked call
1. Press and the park orbit.
2. Press Dial or . If Direct Line Access is enabled at the extension, dial
then and the park orbit, then press Dial, Send or
.
3.3.4.3 Using call park with the paging option
If the external paging option is enabled on TalkSwitch, you can announce
the call over the PA system by pressing 0. If Direct Line Access is
enabled, dial 0 and announce that there is a call parked in a
specific park orbit for a co-worker.
Example: “Bob, please pick up 501.” This tells Bob that he can retrieve the
parked call from any extension by pressing 501 at the dial tone.
The caller is now connected to Bob at that extension. If Direct Line Access
is enabled at your extension, press Flash before retrieving the parked call.
If you have any combination of TS-80, TS-200, TS-400 and TS-600 phones in
the office, you can page an individual extension or a ring group (i.e press
85, the Page button or softkey and the extension or ring group
number).
3.3.5 Queuing and retrieving callers
For details on queuing and retrieving callers from a IP extension, please refer
to sections 3.2.7, 3.2.7.1 and 3.2.7.2. This feature is used the same way on
analog and IP phones except for the slight differences outlined in the next
paragraph.
Some IP phones display a notification on the screen while the caller is on
hold at your extension. If you want to rotate through queued callers while
you are on the phone, dial 7 and press Dial, Send or . The caller you are
speaking to is placed on hold, and the first caller in the queue is retrieved. If
several callers are queued, dial 7 and press Dial, Send or to retrieve
them on a first in/first out basis.
With an IP phone, dial 501.