User guide

106 TALKSWITCH USER GUIDE
Figure 97: Configuring prompted call back
1. Select Call Back/Call Bridge -> Prompted Call Back.
2. Click the checkbox next to Activate Prompted Call Back.
3. Enter the number TalkSwitch will call (e.g. your hotel telephone
number). If you require a dialing prefix or long-distance discounts, check
the Use dialing prefix box and enter the prefix.
4. If you expect the call back from TalkSwitch to be answered by a
receptionist before it gets to you, you can have the unit play a recorded
announcement when someone answers the call back. This is useful if you
need the call transferred to a hotel room. The message could say: “This is
a call for Bob in room 587. Please transfer the call”.
Accessing and using prompted call back from a telephone
1. Dial your office telephone number.
2. At the auto attendant, dial 6 to access the call back settings.
3. Follow the prompts.
You need to activate prompted call back before you can use this feature.
The call back out of the system to the number programmed always uses
the same line that was dialed.
When you access prompted call back from out of the office, you may
change this number before initiating the call back. The benefit of
prompted call back is that you do not need to set the number before you
leave the office.