User guide

98 TALKSWITCH USER GUIDE
Routing/forwarding options for rejected calls:
• go to voice mailbox
• go to local ext.
• go to remote ext.
• go to ring group
• play announcement
• go to auto attendant
•hang up
• go to VoIP location
If you select stay connected, the call cascade options are grayed out.
TalkSwitch can forwarded calls when prompting is enabled. If you use one
of the prompted methods for this remote extension, enable Music on Hold
and do not use 3-way calling to forward calls to this remote extension,
the call cascade is seamless to the callers. They hear music throughout
the entire process of trying to locate you.
2.4.5.3 Extension ring groups call cascade
Extension ring groups — call cascade is similar to local and remote call
cascade. For more information, see 2.4.5.1 Local extensions on page 93 and
2.4.5.2 Remote extensions on page 96.
The call cascade routing options are engaged if the ring group is selected
from the auto attendant or if a call was transferred manually to the ring
group. Once a call enters a ring group‘s call cascade sequence, the ring group
directs the call. It does not follow any other extensions options, even if that
extension is selected in the call cascade sequence. What you see in a ring
group‘s call cascade sequence is exactly what you’ll get.
If a call is forwarded to a remote extension from a call cascade sequence
and has play caller‘s name first or play accept/reject prompt enabled, the
remote extension hears: “This is Call Cascade...” instead of “This is Call
Forward...”. This indicates to you that the call is rejected and sends the
caller to the next call cascade option of the extension that forwarded the
call. It does not follow the remote extension‘s answer call cascade options.