User guide

TALKSWITCH CONFIGURATION 97
For remote extensions, there are three different call cascade options. For
each of these options, you can control how you want to handle the incoming
call to the extension.
The remote extension call cascade does not have a Do Not Disturb option.
1. Busy tab
Cascade options for forwarding calls:
• go to voice mailbox
• go to local ext.
• go to remote ext.
• go to ring group
• play announcement
• go to auto attendant
•play busy tone
•hang up
• go to VoIP location
For more information on these features, see Using TalkSwitch on page 125.
2. No Answer tab — routing options if this extension is not answered
after a specified number of rings
Select the number of rings and select one of the actions.
The action drop-down list is the same as for the Busy tab except that the
option play busy tone is replaced by keep ringing and there is no queue at
ring group option.
3. Answered tab — routing options when this extension answers or rejects a
screened call
Selecting play caller‘s name first prompts callers to record their name at
the auto attendant. When you answer the call at the extension, the
caller’s name is announced. At this point, you can accept the call by
pressing or reroute the call to the Cascade options on this tab by
pressing
. If you hang up or do not answer, the call will be routed to
this cascade but it may take several seconds more for the system to
redirect the call.
For remote extensions it is very important to allow enough time for the
telephone network to connect to the phone. For example, a call to a cell
phone or PDA may take 12 seconds (i.e. 2 rings) just to connect.